topic EE App Not Working on Iphone in EE app and website

EE App Not Working on Iphone

Culverhouse — Sun, 16 Mar 2025 11:06:44 GMT

I'm having trouble logging into the EE app on my iPhone 14 Pro Max. Each time I try, I receive the following error message: "Sorry, there seems to be a problem."

I'm able to log in successfully via the EE website, so this issue seems specific to the app. I've ensured I have the latest version of the EE app installed, cleared the app cache, uninstalled and reinstalled the app, and confirmed my iPhone is running the latest software update.

Any advice or help would be greatly appreciated!

Re: EE App Not Working on Iphone

Leanne_T — Sun, 16 Mar 2025 12:50:59 GMT

Hi there @Culverhouse

Thanks for coming to the community.

Do you get the error message after entering the email address and password?

Have you tried changing the password to see if this saves the details and logs you into the EE app?

Thanks 🙂

Leanne.

Re: EE App Not Working on Iphone

Culverhouse — Sun, 16 Mar 2025 16:09:46 GMT

Hi Leanne,

Thank you! Yes, the error message appears after entering the email address and password, and I have already tried changing my password, but the issue persists.

Thanks again for your help.

Re: EE App Not Working on Iphone

Schockwave — Sun, 16 Mar 2025 16:23:58 GMT

@Culverhouse , I would suggest ringing customer service and asking them to do an account refresh and then try and register again on the app and see if that clears it up.

Re: EE App Not Working on Iphone

Leanne_T — Mon, 17 Mar 2025 08:15:50 GMT

Thanks for coming back to me @Culverhouse

If you can call us as @Schockwave has suggested and the team can get the app not loading on the iPhone looked into for you.

Please let us know how you get on 🙂

Leanne.

Re: EE App Not Working on Iphone

callumjohn28 — Tue, 18 Mar 2025 09:38:13 GMT

Will EE ever actually fix the app? All I see is the same response to everyone. Clear the cache, restart your phone, check the app has the latest update or whatever else. It still doesn’t work! Getting the same message every time I try to log in.

Re: EE App Not Working on Iphone

callumjohn28 — Tue, 18 Mar 2025 09:39:25 GMT

Seems like customer service won’t listen to any of us. Stop telling us these unnecessary steps. The app isn’t working. I haven’t been able to log in once!

Re: EE App Not Working on Iphone

Ali_A — Tue, 18 Mar 2025 11:40:03 GMT

@callumjohn28

Are you able to log in successfully through the website?

Ali

Re: EE App Not Working on Iphone

Schockwave — Tue, 18 Mar 2025 11:41:04 GMT

@callumjohn28 , if you are still having problems with the app, then you need to ring customer service so that they can reset your account and then you should be able to log in again, most customers do not have a problem. I have been with EE since they were Orange, almost 30 years ago now, and no problem with the app.

Re: EE App Not Working on Iphone

callumjohn28 — Tue, 18 Mar 2025 12:46:39 GMT

Yes website works fine. As for the app. I get the same error message every time.

Re: EE App Not Working on Iphone

callumjohn28 — Tue, 18 Mar 2025 12:49:36 GMT

Lucky you because I’ve been reading various threads about people haven’t the same problem. So it isn’t just an issue i’m facing. The app has never ever worked. So why would they need to reset my account. I’ve just moved over from BT and so far I’m regretting it.

Re: EE App Not Working on Iphone

Ali_A — Tue, 18 Mar 2025 16:50:46 GMT

@callumjohn28

Great you're able to log in through the website.

As @shockwave has mentioned, please give our Customer Service team a call so they can look into the issue you're experiencing with using the App on your iPhone, and if necessary raise a ticket for this to be investigated further.

Ali

Re: EE App Not Working on Iphone

Mick-f — Thu, 29 May 2025 11:42:46 GMT

When is this going to be addressed as a problem I’ve had the same problem as everyone else I did ring customer support and got told that it would be sorted in the next update which has now been and gone and still can’t use the app

Re: EE App Not Working on Iphone

Linzi_H — Thu, 29 May 2025 13:53:07 GMT

Hi @Mick-f

Welcome to the Community.

Is it only the EE app you have trouble logging into, and your main online account works with no issues?
What error do you see, or what happens exactly when you try to log in?
Have you spoken with our team again and explained you're still having trouble?

Linzi

Re: EE App Not Working on Iphone

MrWoodEE — Thu, 29 May 2025 22:53:37 GMT

You are not alone….same issue for me as well. I’ve tried every combination of deleting iPhone app etc.

Even downloaded app on iPad…same issues.

EE - sort it out as it’s not fit for purpose

Re: EE App Not Working on Iphone

MrWoodEE — Thu, 29 May 2025 22:55:16 GMT

They are not alone….same issue for me as well. I’ve tried every combination of deleting iPhone app etc.

Even downloaded app on iPad…same issues.

EE - sort it out as it’s not fit for purpose

Re: EE App Not Working on Iphone

technicaldan — Sun, 01 Jun 2025 12:30:09 GMT

I phoned Customer Services, had my account reset for what it was worth although I didn't expect it to do anything.

The advisor spoke to his manager then came back to me and told me it is a ongoing known issue and there is nothing they could do about it!

If I wanted to upgrade etc, they could put me through, I declined, as after research, this seems to be an ongoing issue that isn't going to be fixed and I would rather take my mobile services either back to BT as their website seemed to work or somewhere else with a functioning self service website and maybe an alt-net also if this really goes on and on as I seem to be having a multitude of issues since switching from BT.

Re: EE App Not Working on Iphone

McMctina — Mon, 18 Aug 2025 22:06:21 GMT

Me too it's a joke it's been doing matinence for a while now and I'm get so annoyed with it

Re: EE App Not Working on Iphone

Alex_H — Tue, 19 Aug 2025 08:28:14 GMT

Hi @McMctina,

Welcome to the EE Community

Maintenance on the app will generally take place late at night , but it is should be currently available to use, are you still having an issue this morning? What does the message say when trying to login?

Can you get logged into the website ok, is it only the app you are having issues with?

Alex

Re: EE App Not Working on Iphone

Mamabear0084 — Fri, 05 Sep 2025 18:46:13 GMT

I’ve had this every day this week, and tried everything mentioned on this thread, and other threads as this is a problem that seems to be going on for a while. I’ve only been a customer since May and I’m not happy with this as I supervise my sons internet time on the app he currently has free reign…one of the reasons I changed to EE was to be able to have parental controls, so not impressed, and I don’t fancy phoning and talking to someone that will tell me just to uninstall and reinstall the app etc.