topic Re: EE APP in EE app and website

EE APP

Sammy060884 — Sat, 15 Mar 2025 18:17:12 GMT

Anyone else unable to pay their bill via the app or we website. I have been trying since Friday to do this and still can’t!!

Re: EE APP

Schockwave — Sat, 15 Mar 2025 18:26:16 GMT

Hello @Sammy060884 ,

Welcome to the community,

You can do this here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: EE APP

Sammy060884 — Sat, 15 Mar 2025 19:50:32 GMT

no I can’t as this just comes up every time I try . I pay my bill this way every month but this month I have been unable to

Re: EE APP

Northerner — Sat, 15 Mar 2025 21:35:59 GMT

Hi @Sammy060884

Other ways to pay can be found here or just call 150 or set up a direct debit.

https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

Thanks

Re: EE APP

Leanne_T — Sun, 16 Mar 2025 09:40:58 GMT

Morning @Sammy060884

Thanks for coming to the community 🙂

Have you tried deleting the app and downloading the app again to see if you can view and pay the bill?

If this continues, please give us a call on 150 and the team can check everything at our end for you and help you access the billing details in your EE account.

Leanne.