topic Re: Can't link broadband or mobile to my EE account in EE app and website

Can't link broadband or mobile to my EE account

HelpMeObiWan — Sat, 19 Oct 2024 08:34:27 GMT

I've recently moved my mobile back to EE as well as upgrading my legacy broadband to Fibre.

However my account only shows my legacy (now cancelled) broadband and no phone or fibre.

I've called multiple times, had several tickets raised and I'm still unable to see my active products on my app, or add them via link in app.

This has been ongoing since August, I need to add on some things to my account (roaming extras), I'm guessing I can add these via 150 if my accounts don't get linked in time?

Thanks.

Re: Can't link broadband or mobile to my EE account

Alex_H — Sat, 19 Oct 2024 14:41:35 GMT

Hi @HelpMeObiWan,

Welcome to the EE Community

I am sorry to hear you are having issues with linking up your products to your EE ID. Hopefully they are able to resolve your raised ticket soon. However yes if needed you can add roaming or other add-ons via text. You can text ROAMING to 150 to initiate a text session with our automated roaming service.

You can find more info on our general text services here About the text service for Pay Monthly? | Mobile Help | EE

If needed one of our guides on 150 or via the Message Us section in app would be able to assist with any roaming add-ons also.

Alex

Re: Can't link broadband or mobile to my EE account

Mo154 — Thu, 13 Mar 2025 20:33:52 GMT

Nobody has helped me link my mobile account to broadband account 😒 in fact EE seem to make it extremely difficult to get any positive action on fixing it 🙃

Re: Can't link broadband or mobile to my EE account

Leanne_T — Fri, 14 Mar 2025 07:59:47 GMT

Hi there @Mo154

Thanks for coming to the community.

What happens when you try the steps on the Linking Your EE Products page to link the mobile number with the broadband account?

Leanne.

Re: Can't link broadband or mobile to my EE account

Amy10111 — Wed, 23 Apr 2025 16:02:45 GMT

I've tried this multiple times, over months, weeks different ways nothing seems to work always says "something gone wrong" really need it on my app so I can manage devices etc

Re: Can't link broadband or mobile to my EE account

Alex_H — Thu, 24 Apr 2025 07:16:36 GMT

Hi @Amy10111,

Welcome to the EE Community

If it is not letting you link up your broadband account to your EEID yourself, please give us a call on 150 from an EE mobile or 0330 123 1105 from any other phone. One of our guides will be able to try linking it for you to help get the issue resolved.

Alex