topic Re: Entered my DAY of birth incorrectly in EE app and website

Entered my DAY of birth incorrectly

NicKemp78 — Sat, 01 Mar 2025 01:03:23 GMT

Hi, I've stupidly entered my Day of birth incorrectly, but can't change it on my EE app profile. It gives you the choice of amending your details EXCLUDING your date of birth (for security purposes I'm guessing).

Can anyone advise me how I can do this please?

Re: Entered my DAY of birth incorrectly

NicKemp78 — Sat, 01 Mar 2025 00:55:20 GMT

Hi, I've got a similar problem, I entered the day I was born incorrectly!!

How did you resolve your problem please?

Re: Entered my DAY of birth incorrectly

Chris_S — Sat, 01 Mar 2025 10:46:09 GMT

Hi @NicKemp78 I'd recommend clicking this link Wrong DOB on EE App to check out how to get your date of birth changed.

Chris S

Re: Entered my DAY of birth incorrectly

NicKemp78 — Sat, 01 Mar 2025 14:31:14 GMT

Thank you Chris, I've already done this, but can't see how the original poster solved her problem as she hasn't said, that's why I've asked her

Re: Entered my DAY of birth incorrectly

Peter_W — Sat, 01 Mar 2025 16:05:53 GMT

Hi again @NicKemp78, the EE app will display whatever is logged in our account system, so an incorrect date of birth is something that would need to be updated manually from our end.

If your account has been active for longer than three months, you can update this in one of our retail stores provided you have a valid passport or UK driving license.

Alternatively, you can send a copy of these two proofs, or your birth certificate, to our customer admin team at the following address:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN

Please make sure to attach a covering letter including your name, mobile number, account number and address too.

Peter 😊

Re: Entered my DAY of birth incorrectly

NicKemp78 — Sat, 01 Mar 2025 16:48:37 GMT

Thank you for your helpful answer Peter, much appreciated. Nicola

Re: Entered my DAY of birth incorrectly

Michi7 — Thu, 06 Mar 2025 04:07:16 GMT

Hi, has anything you tried worked yet? I'm currently going through the same problem

Re: Entered my DAY of birth incorrectly

Ali_A — Thu, 06 Mar 2025 10:44:34 GMT

Hi @Michi7

Did you pop into the Retail store with proofs, or did you send them to our Correspondence address shown in the Solution of this post?

Ali

Re: Entered my DAY of birth incorrectly

Michi7 — Wed, 12 Mar 2025 15:45:27 GMT

I went to multiple EE stores with my passport and they all told me they cannot change my DoB on the app, now lost on what I should do now

Re: Entered my DAY of birth incorrectly

Katie_B — Wed, 12 Mar 2025 15:49:15 GMT

Hi @Michi7,

Did they update your EE account? the EE app should update once this has been changed.

Katie

Re: Entered my DAY of birth incorrectly

Michi7 — Wed, 12 Mar 2025 15:54:00 GMT

They went through my details on the system and it was correct, however told me they could not change things that were displayed on the app. Can’t link my SIM to my account now because my DoB on the app doesn’t match the system. It’s been more than a week since I contacted customer services - they said the app would change within 24 hours but nothing has changed.

Re: Entered my DAY of birth incorrectly

Katie_B — Wed, 12 Mar 2025 15:58:58 GMT

Thanks for getting back to me @Michi7.

Have you tried deleting the app and re-installing?

Katie

Re: Entered my DAY of birth incorrectly

Michi7 — Wed, 12 Mar 2025 16:11:49 GMT

Yes I have, wrong information is still shown

Re: Entered my DAY of birth incorrectly

Katie_B — Wed, 12 Mar 2025 16:14:11 GMT

I'd recommend giving us another call and speaking with technical care @Michi7.

Our technical care team should be able to raise a ticket for this to be investigated further.

Katie

Re: Entered my DAY of birth incorrectly

NicKemp78 — Wed, 12 Mar 2025 16:15:47 GMT

Hi, sorry, I haven't been online for a while. No,I haven't been able to do anything about this as I don't have a valid in-date passport and no driving licence!

Re: Entered my DAY of birth incorrectly

Baz1066 — Sat, 28 Jun 2025 15:08:55 GMT

I need some help too it keeps saying error code birth date now I no it’s right but it won’t have it can’t even see my bill just goes round and round can’t link phone all it says is there seems to be a problem any idea people

Re: Entered my DAY of birth incorrectly

Rach_H — Sun, 29 Jun 2025 07:58:12 GMT

Hi @Baz1066,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your online account. I'd recommend reaching out to our team and they will be able to take a look into why this is happening.

Rach