topic Re: Misleading website advertising for iPhone 16 in EE app and website

Misleading website advertising for iPhone 16

cotefarmboy — Tue, 11 Mar 2025 11:40:27 GMT

Logged into my account as I was interested in an upgrade. Offer banner shows an iPhone 16 with data plan for £34.58 (reduced from £54.58) but if you click the link and try to assemble a deal you can't get anywhere near that price. I called 150 and spoke to an agent who also could not get close.

Anyone have a clue what's going on? I find the EE website beyond frustrating when trying to price up an upgrade 😞

Re: Misleading website advertising for iPhone 16

Northerner — Tue, 11 Mar 2025 13:01:54 GMT

Hi @cotefarmboy

Do you have a screenshot.

Thanks

Re: Misleading website advertising for iPhone 16

cotefarmboy — Tue, 11 Mar 2025 13:03:42 GMT

Screenshot above

Re: Misleading website advertising for iPhone 16

cotefarmboy — Tue, 11 Mar 2025 13:06:42 GMT

And another.........

Re: Misleading website advertising for iPhone 16

Schockwave — Tue, 11 Mar 2025 13:17:33 GMT

@cotefarmboy , the discount will show on your bill, but if you want assurance about this, I would suggest speaking to customer service, press 2, when ringing them.

Re: Misleading website advertising for iPhone 16

cotefarmboy — Tue, 11 Mar 2025 13:24:57 GMT

I called earlier and the agent had no clue about this offer. He could not get the price to match. I asked if it was related to the Broadband switch which suggests you get £20 p/m off but he said no so I'm baffled.

Re: Misleading website advertising for iPhone 16

Peter_W — Tue, 11 Mar 2025 15:50:27 GMT

Hi @cotefarmboy.

Welcome back to the EE Community!

What steps are you following to see this particular offer, or at what point are you seeing this ad pop up?
Peter

Re: Misleading website advertising for iPhone 16

cotefarmboy — Tue, 11 Mar 2025 16:08:18 GMT

Logging in, selecting upgrades then selecting the line/SIM/Account I want to upgrade

Re: Misleading website advertising for iPhone 16

Peter_W — Tue, 11 Mar 2025 16:18:20 GMT

Cheers @cotefarmboy.

Do you see any options here to select the option for trade-in?

I can see it mentions this in the second lot of offers you shared, so I'm leaning towards thinking this is a trade-in price.

Alternatively, do you have any existing discounts on your number, such as a friends and family or Perk discount?
Peter

Re: Misleading website advertising for iPhone 16

cotefarmboy — Tue, 11 Mar 2025 16:20:21 GMT

Even if you add £480 up front (to replicate max trade in) you still can't get to that price and no I don't have other discounts, I'm on SIM only as paid off the current iPhone 12 a long time ago

Re: Misleading website advertising for iPhone 16

Peter_W — Tue, 11 Mar 2025 18:13:03 GMT

@cotefarmboy I've had a check over these pages when logged into my own account and I'm not seeing the same offers you have, so it will definitely be something on your account that's triggering these offers to be displayed.

I've not heard any other similar reports on this either, but I'll certainly feed it back so we can see if any other customers have reported similar.

In the meantime though I would definitely get back in touch with our team to explain what you've seen though, and we'll be able to say for sure how your account is set up and what we can do.

Peter