topic EE Website in EE app and website

EE Website

Vennwood — Fri, 07 Mar 2025 08:55:19 GMT

I've been with EE for over 10 years and can honestly say the service for both mobile and broadband has been excellent so no concerns whatsoever. However I have constantly had issues when using the EE website and app. While I can understand and accept the occasional hick up but this has to be one of the most buggy websites/app I have ever come across. I regularly have to switch from Google to Edge and have never been able to switch from mobile to broadband while logged in . Has anyone else had these issues?

Re: EE Website

Peter_W — Fri, 07 Mar 2025 11:06:30 GMT

Hey there @Vennwood.

Welcome back to the Community!

When it comes to the EE App, if you're noticing issues with this I'd recommend deleting it, clearing your cookies and cache, then giving this a fresh install.

It's also worth checking in with our customer care team, and they'll be able to check how this is all set up at our end too.

Peter

Re: EE Website

Vennwood — Sun, 09 Mar 2025 08:59:01 GMT

Clearing cookies and cache didn't help and it also happens on my mobile (Iphone 12 pro max)

Re: EE Website

Rach_H — Sun, 09 Mar 2025 12:45:20 GMT

Thanks for giving this a try @Vennwood.

Have you spoken with the team so they can get this looked into?

Rach

Re: EE Website

Vennwood — Sun, 09 Mar 2025 15:40:03 GMT

Thanks Rach