topic Re: How do i view my bill and contract in EE app and website

How do i view my bill and contract

Jack1968 — Sat, 24 Feb 2024 08:05:19 GMT

Re: How do i view my bill and contract

Leanne_T — Sat, 24 Feb 2024 08:31:06 GMT

Hi @Jack1968

Thanks for coming here 🙂

You can view your bill and plan details for the contract in your EE app or EE online account.

Thanks 🙂

Leanne.

Re: How do i view my bill and contract

PhilipCSwift — Sat, 24 Feb 2024 19:01:16 GMT

That is the most unhelpful response I have ever seen. You cannot see your plan or bill online when you log in. EE seems to be pretty useless when it comes to customer service.

Re: How do i view my bill and contract

Katie_B — Sun, 25 Feb 2024 07:43:24 GMT

Hi @PhilipCSwift.

Thanks for coming here.

Are you seeing any error messages when trying to view your bills?

Katie

Re: How do i view my bill and contract

LunaLovegood83 — Mon, 11 Mar 2024 10:14:08 GMT

You absolutely can't. I've tried looking on the app. It updated, I logged in. My name was there but non of my details. Can't view bill, can't manage anything. Clicked on manage and it asks me to link a device. Typed in my phone number and it says number already linked. So where's all my info? My account tab consists of my name, that's it.

Re: How do i view my bill and contract

James_B — Mon, 11 Mar 2024 10:58:15 GMT

Hi @LunaLovegood83,

Could you have linked your number to a different email address in the past?

James

Re: How do i view my bill and contract

Mefino — Mon, 20 May 2024 16:33:53 GMT

Where specifically can I view the contract I signed as there needs to be a clear audit trail in case there is a breach of contract?

Re: How do i view my bill and contract

James_B — Tue, 21 May 2024 06:47:28 GMT

Welcome to the EE Community, @Mefino 🙂

Which products do you have with EE?

You can view the pay monthly phone terms and conditions here - Pay Monthly Phone Plans Terms and Conditions | Help | EE

James

Re: How do i view my bill and contract

Broc1 — Fri, 24 May 2024 13:55:40 GMT

No we want to view our contracts and bills with EE, not the plan explaining what the contracts are

Re: How do i view my bill and contract

Katie_B — Fri, 24 May 2024 14:13:02 GMT

Hi @Broc1.

All plan information such as allowances and contract dates can be found in your EE account.

For the terms of pay monthly contracts please visit this page HERE.

Katie

Re: How do i view my bill and contract

DeannaN — Sun, 09 Jun 2024 15:56:09 GMT

I have the same problem. Ever since the EE update there is no section where you can view your current contracts. It used to be one of the first things on the home page but now there’s nothing. There is no way to view your contracts or bills that I can find! I’m going to go into the EE shop this week and see if it’s hidden somewhere!

Re: How do i view my bill and contract

Christopher_G — Mon, 10 Jun 2024 06:56:16 GMT

Hi @DeannaN

Welcome to the community.

Which information are you trying to find? Is it your contract dates?

Chris

Re: How do i view my bill and contract

Dom36 — Wed, 24 Jul 2024 15:01:35 GMT

Wow, this is really bad. Why can't the support team tell us how to view our contracts. Is there something to hide here?

Re: How do i view my bill and contract

Katie_B — Wed, 24 Jul 2024 15:05:13 GMT

Hello @Dom36.

What information are you trying to find?

Speak soon,

Katie

Re: How do i view my bill and contract

Astrana — Wed, 31 Jul 2024 23:26:24 GMT

We all want to see our legally binding contract signed when we took out our service with EE. Why is this so hard to comprehend, something must be seriously wrong at EE.

Re: How do i view my bill and contract

Linzi_H — Thu, 01 Aug 2024 09:07:07 GMT

Hi @Astrana

Welcome to the community.

All of our terms and conditions can be found HERE.

Is there specific information you are looking for within your contract? You will be able to find everything you need through the terms and conditions, but I am happy to point you in the right direction if needed.

Linzi

Re: How do i view my bill and contract

JAMBOOS1 — Thu, 01 Aug 2024 09:19:59 GMT

Same problem to thus new system ee has is useless cannot see my contract thinking off getting in touch with ombusdman

Re: How do i view my bill and contract

Linzi_H — Thu, 01 Aug 2024 09:35:42 GMT

Hi @JAMBOOS1

We always want you to be able to see the information you need within your contract.

What information are you specifically looking for?

All terms and conditions can be found HERE.

Linzi

Re: How do i view my bill and contract

rab86 — Sun, 03 Nov 2024 18:11:17 GMT

How? I have tried. Nowhere does it say Account or Bill

Re: How do i view my bill and contract

Katie_B — Mon, 04 Nov 2024 08:07:44 GMT

Hello @rab86.

Thanks for coming here

When you log in to your EE account online what do you see?

It could be your account is only set up for user access.

This can be updated by calling our customer care team on 150.

Katie