topic Re: Why can't I see my bill online? in EE app and website

Why can't I see my bill online?

IHateThisPlace_ — Tue, 25 Feb 2025 18:09:25 GMT

I've been trying for a few days to log on and see my bill but everytime I press the button to "view bill" it just sends me to a black screen saying that it can't be loaded. I've also tried texting 150 for my bill and gotten nothing from there as well. What is going on?

Re: Why can't I see my bill online?

XRaySpeX — Tue, 25 Feb 2025 18:20:58 GMT

@IHateThisPlace_ : You could try texting BILL to 150.

Re: Why can't I see my bill online?

IHateThisPlace_ — Tue, 25 Feb 2025 18:22:26 GMT

Re: Why can't I see my bill online?

XRaySpeX — Tue, 25 Feb 2025 19:55:23 GMT

@IHateThisPlace_ : There's a space char. in the URL you are typing or being sent to. Probably a glitch in the app.

Try editing out the '%20' in that URL and accept it.

Re: Why can't I see my bill online?

Chris_S — Wed, 26 Feb 2025 08:27:35 GMT

Hi @IHateThisPlace_ I'm sorry to see that you're having trouble viewing your bill.

Do you get the same screen when you try to view your bill via your My EE app and when you log in through a web page?

Chris S

Re: Why can't I see my bill online?

IHateThisPlace_ — Wed, 26 Feb 2025 16:24:42 GMT

I don't have the app because I don't have the space to download another app on my phone, it is on the website it won't load my bill page.

Re: Why can't I see my bill online?

Ali_A — Wed, 26 Feb 2025 18:35:14 GMT

@IHateThisPlace_

Is it only the latest bill you're unable to view/download, or are you facing issues with historical bills too?

Ali

Re: Why can't I see my bill online?

IHateThisPlace_ — Wed, 26 Feb 2025 18:57:20 GMT

I think it's only my latest bill, in the URL there's two symbols that shouldn't be there and it's messing up the link so it won't load.

Re: Why can't I see my bill online?

XRaySpeX — Wed, 26 Feb 2025 19:00:35 GMT

You can edit them out.

Re: Why can't I see my bill online?

IHateThisPlace_ — Wed, 26 Feb 2025 19:49:06 GMT

No one should have to edit their shoddy coding work just to get their account to work correctly on their website, that's my point 🙄

Re: Why can't I see my bill online?

XRaySpeX — Wed, 26 Feb 2025 19:52:08 GMT

Of course, they shouldn't! But you want to see your bill in the meantime, that's the way to get to it.