topic Re: Edit profile in EE app and website

Edit profile

Broom2 — Tue, 25 Feb 2025 17:52:31 GMT

How do I change mobile number on profile. Kept old number that has switched over but the number that came with the sim is showing on my profile and I can’t edit it as it doesn’t exist so a pin can’t be sent to edit it. I did speak to customer services and they said they changed it but nothing has happened my end.

Re: Edit profile

Chris_B — Tue, 25 Feb 2025 19:14:26 GMT

@Broom2 It can take up to 24 hours to update.

Re: Edit profile

Broom2 — Tue, 25 Feb 2025 20:18:11 GMT

It’s been way more than 24 hours.

Re: Edit profile

Alex_H — Wed, 26 Feb 2025 08:30:00 GMT

Hi @Broom2,

If you are unable to edit it online due to the number no longer being active it does require calling 150 to get it updated. I am sorry they did not get it done when you asked originally.

They may have updated the contact number on your actual mobile billing account, rather than the contact number associated with your EEID which is the one you see when clicking profile when logged in.

I would give us a call on 150 when you get a chance and request the contact number for your EEID is updated and that should make sure the correct one is being updated.

Alex