topic Passkeys w00t w00t in EE app and website

Passkeys w00t w00t

uvarvu — Mon, 24 Feb 2025 15:29:15 GMT

Ok so I saw the news on this in the EE app description when checking for updates. I’m up and running so now I want my password to be removed along with MFA as these are now not needed. How does one do this?

Re: Passkeys w00t w00t

Christopher_G — Tue, 25 Feb 2025 14:57:09 GMT

Hi @uvarvu

We’re not able to remove passwords and multi-factor authentication at the moment. By keeping these active, you’ll still be able to access your account if the passkey is deleted, or the device used to access it is lost/stolen.

Our security teams are always reviewing these processes to keep your data safe and make sure you have the best possible experience when accessing your account.

Chris

Re: Passkeys w00t w00t

Lesleyuk — Mon, 18 Aug 2025 12:23:09 GMT

I thought that the main benefit of a passkey was so that an account can't be accessed with a password and the terrible SMS 2fa. I've just created a passkey which now seems pointless.

At the very least, we should be able to use an authenticator app to generate single use 2fa rather than SMS.

Re: Passkeys w00t w00t

Leanne_T — Mon, 18 Aug 2025 14:17:35 GMT

Hi there @Lesleyuk

Thanks for posting on the community.

Our Passkeys for EE ID help page has information and benefits for using a Passkey.

Leanne.