topic Re: Mobile in EE app and website

Mobile

LH1278 — Sun, 23 Feb 2025 17:39:52 GMT

Hi. How do I change the name of the account holder on my phone number? Thank you

Re: Mobile

XRaySpeX — Sun, 23 Feb 2025 17:45:58 GMT

@LH1278 : Are you wanting to change your name on your a/c or are you wanting to transfer the a/c to someone else?

In other words is it a name change or an a/c change.

Re: Mobile

LH1278 — Sun, 23 Feb 2025 17:49:02 GMT

The account is in someone else’s name and I need it in mine , do they need
to transfer it to me then ?
Thanks

Re: Mobile

XRaySpeX — Sun, 23 Feb 2025 17:53:36 GMT

The current owner, your ex, of the contract wishing to be moved needs to call CS with both of you available on the line to effect a change of ownership. The other person, you, will need to pass a credit check. They will then be paying for that contract. If you can't do it together CS will give the current owner a password for the other to quote when they call.

Re: Mobile

LH1278 — Sun, 23 Feb 2025 17:59:02 GMT

Ok thank you, that’s very helpful, I’ll give it a go. Cheers 👍🏻

Re: Mobile

XRaySpeX — Sun, 23 Feb 2025 18:01:30 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.