https://community.ee.co.uk/t5/EE-app-and-website/New-phone/m-p/1509133#M62001 <P>I am a new customer and ordered a new phone . I have paid £30 upfront cost which was verified by my bank . I ordered it 5 hours ago and no confirmation email . I tried to do it yesterday too but as they said the amount was pending it did not go through . So now I have two lots of £30 pending and no confirmation of my order .... Help !</P> Wed, 19 Feb 2025 19:29:40 GMT lw262 2025-02-19T19:29:40Z https://community.ee.co.uk/t5/EE-app-and-website/New-phone/m-p/1509133#M62001 <P>I am a new customer and ordered a new phone . I have paid £30 upfront cost which was verified by my bank . I ordered it 5 hours ago and no confirmation email . I tried to do it yesterday too but as they said the amount was pending it did not go through . So now I have two lots of £30 pending and no confirmation of my order .... Help !</P> Wed, 19 Feb 2025 19:29:40 GMT https://community.ee.co.uk/t5/EE-app-and-website/New-phone/m-p/1509133#M62001 lw262 2025-02-19T19:29:40Z https://community.ee.co.uk/t5/EE-app-and-website/New-phone/m-p/1509176#M62003 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4705238">@lw262</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Have you actually checked your junk/spam folder?</P> <P>It will remain pending until your order has been dispatched, you will receive notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window, but I would definitely check that nothing has come &nbsp;via your junk/spam folder.</P> <P>If you are concerned, you can ring customer service, press option 2 and you should then be put through to someone, see ways to ring them in my signature.</P> Wed, 19 Feb 2025 20:54:33 GMT https://community.ee.co.uk/t5/EE-app-and-website/New-phone/m-p/1509176#M62003 Schockwave 2025-02-19T20:54:33Z