topic Re: Additional SIM only upgrade to handset in EE app and website

Additional SIM only upgrade to handset

Nicolak1 — Tue, 18 Feb 2025 21:19:02 GMT

I have an additional line on my account which is a sim only however I want to upgrade to get a handset package. When I click on the option to upgrade it says it can't log me in but I can still upgrade etc? Is this a glitch? Surely the fact I've followed the link from the app to get to this means I've logged in? I've had the line for 2 years

Re: Additional SIM only upgrade to handset

Leanne_T — Wed, 19 Feb 2025 08:49:22 GMT

Morning @Nicolak1

Thanks for coming to the community.

Could you try deleting cookies and cache and opening the Upgrade your tech or change your plan with EE Upgrades page in a new web browser. Do you get the same error message when you log in?

Speak soon 🙂

Leanne.

Re: Additional SIM only upgrade to handset

Nicolak1 — Wed, 19 Feb 2025 12:45:10 GMT

Hi yes I still get the same message. I deleted the app and reinstalled. I use chrome so not sure if it's just that browser?

Re: Additional SIM only upgrade to handset

Nicolak1 — Wed, 19 Feb 2025 12:50:45 GMT

I even downloaded a new browser but it still came up with the same problem.

Re: Additional SIM only upgrade to handset

Leanne_T — Wed, 19 Feb 2025 12:56:49 GMT

Thanks for trying this @Nicolak1

If this is following multiple browsers, please give us a call on 150 and the team can check everything from our end to see what may be causing this error message to help you upgrade online.

Let me know how you get on 🙂

Leanne.