topic Re: Data gifting in EE app and website

Data gifting

Lydiarockett79 — Mon, 17 Feb 2025 20:52:24 GMT

It’s allowing me to log in to the app but as soon as I select the data gifting option, the screen goes blank and I can’t do anything. I’ve tried it through the browser too instead of the app and it’s doing the same thing it’s been like this for a few days now and I’m trying to gift data to my mums line as she’s in hospital. Anyone else having this issue??

Re: Data gifting

Chris_B — Mon, 17 Feb 2025 21:09:21 GMT

@Lydiarockett79 Have you tried cleaning the browser history and cache?

Re: Data gifting

Schockwave — Tue, 18 Feb 2025 13:27:30 GMT

@Lydiarockett79 , are you both on the same account? You can only data gift if you are on the same account. Your mother should also be able to use the hospital wifi, good if she has VPN, as it is unsecured, but I have done this several times with no problems, to be honest.

Re: Data gifting

sennion — Tue, 18 Feb 2025 21:29:20 GMT

I am expeienicing the same issue with the EE App on my phone (gift data goes to blank screen).

Re: Data gifting

Lesley_W — Wed, 19 Feb 2025 08:50:14 GMT

Hi @sennion

Welcome to our community.

Are you also having trouble when using a browser?

Lesley

Re: Data gifting

sennion — Wed, 19 Feb 2025 08:58:09 GMT

The gift data page in the app has started to work for me again now. Thanks

Re: Data gifting

Lesley_W — Wed, 19 Feb 2025 09:20:47 GMT

Ah brilliant @sennion

Thanks for popping back to let us know.

Lesley