topic Re: Want to upgrade but won’t sign me in! in EE app and website

Want to upgrade but won’t sign me in!

Samamf84 — Sat, 15 Feb 2025 16:03:05 GMT

I’m trying to upgrade my phone and when I sign in it’s gives me a yellow box aaying it’s unable to, its been doing this for the past week and half.

Chris_B — Sat, 15 Feb 2025 16:18:16 GMT

@Samamf84 Have you tried clearing the browser history and cookies?

Samamf84 — Sat, 15 Feb 2025 16:19:31 GMT

Yes I’ve done that and cleared everything, even deleted the app and reinstalled.

Michael_D — Sun, 16 Feb 2025 08:24:19 GMT

Have you tried to login through the EE website at all? If that still doesn't work, can you try another browser or device?

Michael

Samamf84 — Mon, 17 Feb 2025 09:12:38 GMT

3 different phones, 2 laptops, 3 different browsers, deleted the app and still can’t log in to upgrade. Maybe this is the point for me to leave EE

Michael_D — Mon, 17 Feb 2025 11:35:03 GMT

Thanks for trying @Samamf84.

If it is happening on different browsers and devices, I'd recommend speaking to our tech guides.

They can bring up your account to see if they can resolve this, and if they can't, raise a ticket for it to be looked at by our back office teams.

You'll also be able to speak to our upgrades team over the phone to discuss your upgrade options.

Michael