topic Trying to access my account in EE app and website

Trying to access my account

Colin_He — Sat, 15 Feb 2025 12:54:39 GMT

I am brand new to EE my mobile phone number was ported over on Friday

I recieved a text message to say my plan was available online however i am unable to view it

i cannot link my phone to my account

do i try using the temporary number i recieved with my sim then my ported number

thank you

Michael_D — Sat, 15 Feb 2025 15:12:00 GMT

Welcome to the community.

If the number has ported over, it would normally be a case of using that number, but there is no harm in trying the temporary one.

What do you see when you try to link the number?

Michael

Colin_He — Sat, 15 Feb 2025 15:53:34 GMT

Hi Michael thank you for replying

I have managed to get access now

i had help from technical support who linked me manually

Michael_D — Sat, 15 Feb 2025 16:00:32 GMT

Brilliant news @Colin_He, thanks for the update.

I'm glad to hear it is sorted.

Take care and enjoy the rest of the weekend.

Michael