topic Re: App and web not letting me do anything in EE app and website

App and web not letting me do anything

MrClark16 — Mon, 10 Feb 2025 19:14:13 GMT

I keep getting this message

i have tried two different devices on line and on the app. Changed my password I am trying to see how long I have left on my contract

Re: App and web not letting me do anything

Linzi_H — Tue, 11 Feb 2025 08:46:31 GMT

Hi @MrClark16

Welcome to the Community.

Once you've logged into the EE app, along the bottom, do you have the option to head to the "Manage" section? If you scroll down slightly on that page, your contract dates are there.

Or once you've logged in does this error show no matter what you try and do?

Linzi

Re: App and web not letting me do anything

MrClark16 — Tue, 11 Feb 2025 10:11:23 GMT

Found my contract dates but when I look to upgrade it comes up with the same message.

Re: App and web not letting me do anything

Linzi_H — Tue, 11 Feb 2025 11:50:15 GMT

Thanks for letting me know @MrClark16

If you're still seeing this error when you look through your upgrade options, please call our team so they can check this for you. Or head to the Help section within the app and send the team a message.

Linzi 😊