https://community.ee.co.uk/t5/EE-app-and-website/account-log-in-problems/m-p/1505765#M61795 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4688570">@touler</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Are you logging into the EE app or EE account online?&nbsp;</P> <P>Do you have a mobile or home broadband account? Also, have you recently joined EE?&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Mon, 10 Feb 2025 18:17:09 GMT Leanne_T 2025-02-10T18:17:09Z https://community.ee.co.uk/t5/EE-app-and-website/account-log-in-problems/m-p/1505705#M61792 <P>Every time I try to log in to my EE account I get the following message :&nbsp;</P><P><STRONG>We're unable to retrieve your account details right now. </STRONG></P><P>I am told to log out and try again later. Same message appears!</P> Mon, 10 Feb 2025 16:04:49 GMT https://community.ee.co.uk/t5/EE-app-and-website/account-log-in-problems/m-p/1505705#M61792 touler 2025-02-10T16:04:49Z https://community.ee.co.uk/t5/EE-app-and-website/account-log-in-problems/m-p/1505765#M61795 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4688570">@touler</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Are you logging into the EE app or EE account online?&nbsp;</P> <P>Do you have a mobile or home broadband account? Also, have you recently joined EE?&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Mon, 10 Feb 2025 18:17:09 GMT https://community.ee.co.uk/t5/EE-app-and-website/account-log-in-problems/m-p/1505765#M61795 Leanne_T 2025-02-10T18:17:09Z