topic Re: Why don’t EEs online service ever work? in EE app and website

Why don’t EEs online service ever work?

do-not-delete — Mon, 21 Oct 2024 19:39:20 GMT

I’ve been with EE for many years, and in the last 2 years I’ve not been able to login a single time.

I’ve attempted with my devices on numerous networks at different time of the day, there’s always an error.

Is this a management issue?

Re: Why don’t EEs online service ever work?

Chris_B — Mon, 21 Oct 2024 20:51:35 GMT

@do-not-delete Have you ever requested an account reset via calling customer support?

Re: Why don’t EEs online service ever work?

do-not-delete — Mon, 21 Oct 2024 21:49:53 GMT

No, have you?

Re: Why don’t EEs online service ever work?

Ali_A — Tue, 22 Oct 2024 09:17:06 GMT

@do-not-delete

What error message do you see when you are logging in?

Ali

Re: Why don’t EEs online service ever work?

do-not-delete — Wed, 23 Oct 2024 17:01:43 GMT

Mostly login errors, I’ve just tried to login in again, which was successful, and then what do you know… more errors! It’s an absolute shambles.

Just tried to upload an image to show you but that doesn’t even work properly.

Re: Why don’t EEs online service ever work?

do-not-delete — Wed, 23 Oct 2024 17:02:16 GMT

Re: Why don’t EEs online service ever work?

Michael_D — Thu, 24 Oct 2024 08:23:47 GMT

Hi @do-not-delete

I can understand your frustration when you want to manage your account online.

If you are seeing different error messages, I would recommend speaking to our tech guides who can bring up your account and check the online details. They'll look to get it working for you, and if they need to, raise a ticket to have it looked at further.

Michael

Re: Why don’t EEs online service ever work?

do-not-delete — Mon, 10 Feb 2025 17:52:20 GMT

Here's another one! I signed up for a year of broadband, was promised Xbox Game Pass. The instructions in the email on where to click simply do not resemble the site at all, and after digging around I found the add-on, and now this.

Re: Why don’t EEs online service ever work?

Debbie_G — Tue, 11 Feb 2025 09:00:33 GMT

Hi @do-not-delete.

Thanks for coming back to us.

If you are unable to add the Xbox Game Pass to your account online, I'd recommend reaching out to our customer care team so they can look into this to get this sorted.

Debbie 🙂

Re: Why don’t EEs online service ever work?

do-not-delete — Sat, 22 Mar 2025 11:33:18 GMT

Hey Debbie,

I did reach out and was told to buy the Game Pass with the promise of a monthly credit to cover the cost. I was skeptical, but I gave it a shot anyway. Now I’m back to warn everyone—it’s a scam! Not a single credit has appeared on my bill. Honestly, I’m shocked EE haven’t been sued over this, and they have the audacity to lecture us about fraudsters.

Re: Why don’t EEs online service ever work?

Chris_B — Sat, 22 Mar 2025 12:01:05 GMT

@do-not-delete And you have spoken to customer support about this ? Do you have proof of what was as offered to you ?

Re: Why don’t EEs online service ever work?

do-not-delete — Wed, 25 Jun 2025 20:29:23 GMT

Proof!? Yeah hang on a minute whilst I pull up my call logs 🙄

Re: Why don’t EEs online service ever work?

do-not-delete — Wed, 25 Jun 2025 20:31:20 GMT

Well, it’s a new day logging into EE services and, of course, a new error. Now they can’t even get simple tasks like viewing a bill, literally the most common basic offering.

Re: Why don’t EEs online service ever work?

do-not-delete — Fri, 29 Aug 2025 06:56:22 GMT

Re: Why don’t EEs online service ever work?

Rach_H — Fri, 29 Aug 2025 12:56:19 GMT

Hi @do-not-delete,

We do not have account access here in the Community, so it would be best for you to get back in touch with our team, as we've advised previously, so they can work to get this resolved for you.

Rach