https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-access-app-or-web-site/m-p/1505512#M61753 <P>I am unable to speak to a human or access chat. I am unable to access the App or on the web . I can’t get on to any of my billing or account details . All because the message being sent with the necessary Passcodeis being sent to an old not in use phone number not my new phone number&nbsp;</P> Mon, 10 Feb 2025 09:19:09 GMT Mill9 2025-02-10T09:19:09Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-access-app-or-web-site/m-p/1505512#M61753 <P>I am unable to speak to a human or access chat. I am unable to access the App or on the web . I can’t get on to any of my billing or account details . All because the message being sent with the necessary Passcodeis being sent to an old not in use phone number not my new phone number&nbsp;</P> Mon, 10 Feb 2025 09:19:09 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-access-app-or-web-site/m-p/1505512#M61753 Mill9 2025-02-10T09:19:09Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-access-app-or-web-site/m-p/1505560#M61770 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4632246">@Mill9</a>&nbsp;,</P> <P>Welcome to the community,,</P> <P>Are you on a monthly contract? If so in the app at the bottom, click on help, then you will see live chat, which is not available for pay as you go.</P> Mon, 10 Feb 2025 10:25:41 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-access-app-or-web-site/m-p/1505560#M61770 Schockwave 2025-02-10T10:25:41Z