topic Re: Link divice not working in EE app and website

Link divice not working

Mick832 — Sun, 09 Feb 2025 08:03:30 GMT

Hi Everybody

I have problems with my app account because link divice not working I would like join together with my phone number. I don’t see using my data, billing etc. Can someone help with that please? Do you know how fix this or ideas?
Thank you

Re: Link divice not working

Alex_H — Sun, 09 Feb 2025 11:02:15 GMT

Hi @Mick832,

Welcome to the EE Community

What error are you getting when trying to link your mobile account to your EE online account? What is it saying when you enter your number to link?

Have you also tried doing the linking process via the EE website rather than the app to see if the same error occurs?

Alex

Re: Link divice not working

Mick832 — Mon, 10 Feb 2025 12:46:13 GMT

I clicked this link and only this page is turned on

I press anything but it's blank, I tried on another device but it doesn't work

Re: Link divice not working

Lesley_W — Mon, 10 Feb 2025 16:00:03 GMT

Thanks for trying that @Mick832

I'd recommend giving our team a call to get those linked together for you.

Lesley

Re: Link divice not working

Leon471 — Thu, 18 Dec 2025 19:22:37 GMT

Cannot link device have been trying to for about 5 weeks...have spoken to tech team and get told give it a week....all i get when trying is the message...unable to link device device multiple billing accounts...but only have the 1 account any help would be great as really frustrating

Re: Link divice not working

Lesley_W — Fri, 19 Dec 2025 09:31:09 GMT

Hi @Leon471

Welcome to our community.

I'm sorry you are having trouble with this and it hasn't been resolved yet.

When you spoke to the tech team, did they raise a support ticket for this?

Lesley