topic Re: EE App in EE app and website

EE App

Soph177 — Sat, 08 Feb 2025 15:25:42 GMT

I’m having a problem with the app when I try to link my sim to the app to monitor my bill it’s saying that my information doesn’t match the bill owner but I’ve checked my bill information and all my details match, so am struggling to find out what I need to do to link my sim to the app

any help/ advise would be amazing. I can’t ring EE at the moment due to being very unwell

Re: EE App

Christopher_G — Sun, 09 Feb 2025 08:59:25 GMT

Hi @Soph177

Welcome to the community. I'm sorry to hear that you're unwell. I hope you're feeling better soon.

Are you able to link it through the EE Online desktop site?

Chris

Re: EE App

Soph177 — Sun, 09 Feb 2025 15:12:14 GMT

No it tells me the details are incorrect so I’m not sure what to do

Re: EE App

Alex_H — Sun, 09 Feb 2025 15:45:16 GMT

@Soph177 The main details it looks to match are name and date of birth, if you have double checked these are correct on your billing account and EE online account and its still not letting you link, one of our guides will need to take a look for you when you are able to call.

Alex