topic Re: Incorrect phone number shown in EE app and website

Incorrect phone number shown

Dunc1234 — Wed, 11 Dec 2024 00:17:48 GMT

I logged into my account - an my mobile number number was incorrect. I tried to change it but the code was sent to the incorrect number. Is this a problem?

Re: Incorrect phone number shown

Michael_D — Wed, 11 Dec 2024 09:40:51 GMT

Hi @Dunc1234

Welcome to the community.

When you say the number was incorrect when you logged in, was this in the EE app/website?

Is the number correct on your phone itself and when you call and text out?

Michael

Re: Incorrect phone number shown

JerryJR — Fri, 07 Feb 2025 15:23:42 GMT

My mobile number is also showing incorrectly on my profile. How can I change it? Jerry

Re: Incorrect phone number shown

Lesley_W — Fri, 07 Feb 2025 17:54:58 GMT

Hi @JerryJR

Welcome to our community.

If this is your contact number showing incorrectly, you should be able to change it in the profile section which is the icon on the top right of the app, then 'personal details'.

Let me know how you get on.

Lesley

Re: Incorrect phone number shown

Lemhog — Fri, 01 Aug 2025 15:48:49 GMT

I have the same problem which no-one has managed to sort out even by ringing Plusnet who said they had corrected it for me and had not. Have you solved your problem yet?

I am also receiving texts to a non-smart phone about a move to EE from Plusnet and I cannot find any way of making them use email or the postal service. I am desperate as move is imminent for lanldline and broadband.

Re: Incorrect phone number shown

Katie_B — Fri, 01 Aug 2025 16:25:43 GMT

Hi @Lemhog.

Thanks for coming here.

Have you been able to get back in touch with technical care at Plusnet regarding your contact number showing incorrectly?

Are you currently still in contract?

Speak soon,

Katie