topic Re: Payment owing but when I try and pay it says £0.00 in EE app and website

Payment owing but when I try and pay it says £0.00

petshopgirl — Sat, 14 Dec 2024 20:01:03 GMT

I keep getting a message saying that I haven't paid my bill but when I log on to either the app or online it says that I owe the monthly amount but when I click on the to pay it says I owe £0.00. I have paid my bill because I have the confirmation via email and on my bank app. Anyone else having this problem, it's not the first time either.

Re: Payment owing but when I try and pay it says £0.00

Northerner — Sat, 14 Dec 2024 20:05:18 GMT

Hi @petshopgirl

It is the time of year there are many phishing emails, are you sure the email is genuine.

Thanks

Re: Payment owing but when I try and pay it says £0.00

HilaryMiles — Tue, 04 Feb 2025 11:34:06 GMT

I have had the same thing today. I paid early in January but they say I owe them still. It's a nightmare trying to talk to anyone about it too.

Re: Payment owing but when I try and pay it says £0.00

Ali_A — Tue, 04 Feb 2025 13:49:05 GMT

Hi @petshopgirl and @HilaryMiles

You can text BILL to 150 for up-to-date confirmation on your current account balance.

Ali