topic Re: Online chat/support in EE app and website

Online chat/support

perceptionmgt — Mon, 27 May 2024 13:31:08 GMT

My phone has been stolen, but the only way it seems to contact EE is by calling them -- how can I call them if I have no phone? I cannot see any online customner support -- HELP, how do EE make themselves available to people who cannot make a phone call becuase their phone is lost?????????

Re: Online chat/support

Leanne_T — Mon, 27 May 2024 14:25:43 GMT

Hi @perceptionmgt

I am sorry to hear the phone has been stolen.

To report the phone as stolen, you would need to call us from any other phone or VoIP calling service such as Skype on +44 (0)7953 966 150 or +44 (0)800 956 6000. Or, you can visit an EE Store if you have one near you.

Thanks.

Leanne.

Re: Online chat/support

Joncccc — Sat, 01 Feb 2025 09:42:58 GMT

I have the exact same issue. How do you expect me to call you from Asia when I no longer have a phone?!?!?! This is the most ridiculous and poor approach to customer service. How is there not a chat support functionality for when logged into your web-based profile?!

Is this honestly still the case?

Re: Online chat/support

Linzi_H — Sat, 01 Feb 2025 10:31:11 GMT

Hi @Joncccc

I know you'll want to get this reported as soon as possible.

Have you tried to contact us via Skype? I can see my colleague has shared the details above.

Linzi