topic Early upgrade in EE app and website

Early upgrade

Nathjthom — Fri, 31 Jan 2025 09:50:20 GMT

Anyone else having problems with upgrading and it comes up with this message …. When It says log in I do then i go into the upgrade page and then I drop down banner says “Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.”

I can only add a new phone to my contact….. I don’t want to call 105 as I can’t add a discount Code to my bill

Re: Early upgrade

Schockwave — Fri, 31 Jan 2025 10:00:44 GMT

Hello @Nathjthom ,

To call EE customer service is 150, and why would they not add the discount if you discuss it with them. I actually always upgrade, ringing them, you may find a better deal by doing so.

Re: Early upgrade

Nathjthom — Fri, 31 Jan 2025 10:32:26 GMT

Hi pal …. I did ring EE and they said to me they can’t add discount code anymore