topic Link to Braodband in the EE APP in EE app and website

Link to Braodband in the EE APP

MartinGM — Tue, 28 Jan 2025 21:22:44 GMT

I want to link my mobile accounts to my broadband account in the App.

I go through the process and get a message like "There's a problem at our end, please try again later"

Keeps happening, never accepts my inputs.

What's the way forward for me ?

Re: Link to Braodband in the EE APP

RocketPup1 — Wed, 29 Jan 2025 03:40:51 GMT

In order to sync your Broadband and Mobile accounts, you will need to call EE on 150 who can merge these for you if you're still having issues.

Hope this helps.

Re: Link to Braodband in the EE APP

thabani_sibanda — Wed, 29 Jan 2025 14:49:22 GMT

doesn't help. No one behind the phone knows how to solve this issue!

You'll end up going around in circles for weeks

Re: Link to Braodband in the EE APP

MartinGM — Wed, 29 Jan 2025 15:07:18 GMT

I called EE. Apparently I am a "legacy customer" and my broadband cannot be linked in the App.So it's my fault.The message I got from the App "problems at our end. Try again later" was supremely unhelpful and wasted my time, although the first bit was obviously true.