topic Re: Early Upgrade Issues and Perk Discount in EE app and website

Early Upgrade Issues and Perk Discount

Tommason1 — Tue, 28 Jan 2025 20:47:10 GMT

I am able to upgrade early and fine with the early upgrade fee. However, when I pick my Phone (Honor Magic v3 5g 512GB Black) over 36 months and choose the EE All Rounder Unlimited Plan (£42 no discount on the plan) then when I add my valid Local Government Perk Discount Code your App and Website say that its is not applicable with Plans that already have discounts on them...... these don't whatsoever! Is you website/app actually fit for purpose or should I look elsewhere?

I tried checking out without the code but just pressed checkout and your website threw me out. This has happened on multiple Browsers, PCs, Apps, Desktop and after clearing all Cookies, temp internet files etc..... Please advise.

Re: Early Upgrade Issues and Perk Discount

Northerner — Tue, 28 Jan 2025 21:20:06 GMT

Hi @Tommason1

It looks like that plan is discounted from £42 to £36 on that handset, hence why the code will not apply.

Thanks

Re: Early Upgrade Issues and Perk Discount

Tommason1 — Tue, 28 Jan 2025 21:45:11 GMT

Yeah I thought that at first but I chose the one that didn't have the discounted already applied....

Re: Early Upgrade Issues and Perk Discount

Northerner — Tue, 28 Jan 2025 21:51:33 GMT

Hi @Tommason1

It's the same plan and must default to the discount price. It makes no sense otherwise.

Thanks

Re: Early Upgrade Issues and Perk Discount

Tommason1 — Tue, 28 Jan 2025 21:54:28 GMT

Then that's really daft then isnt it, especially as all the way through the available plans they have multiple versions of the exact same plans but at difference prices..... how is that helpful to the consumer? .....

Re: Early Upgrade Issues and Perk Discount

Rach_H — Wed, 29 Jan 2025 10:14:58 GMT

I'd recommend giving our team a call and they can look into why this happening, and help you get this sorted @Tommason1.

Rach