topic Re: Cannot add device to my EE app in EE app and website

Cannot add device to my EE app

leewig85 — Tue, 28 Jan 2025 13:28:41 GMT

Hi. I’ve recently had my old number transferred over to EE. I’ve had text to say it’s complete. I’ve tried to add the account to my app but when it sends the text with PIN to verify the text isn’t coming through! It’s annoying because I want to manage my mobile account

Re: Cannot add device to my EE app

Peter_W — Tue, 28 Jan 2025 15:54:28 GMT

Hi @leewig85 😊

Welcome to the EE Community, and it's fantastic to hear you've recently joined us!
What day did your number switch over and the confirmation text come through?
Also are you successfully receiving texts from other numbers?

Peter

Re: Cannot add device to my EE app

leewig85 — Tue, 28 Jan 2025 15:57:08 GMT

It said today by 6pm. I’ve had other texts off EE but nothing coming back though from the app link

Re: Cannot add device to my EE app

Peter_W — Tue, 28 Jan 2025 16:05:54 GMT

Thanks @leewig85.

We recommend that it can take up until midnight for all the files of a port to fully move over, so I'd definitely wait just that bit longer.

If you give this another try in the morning, please let us know how you get on and we can go from there.

Peter

Re: Cannot add device to my EE app

leewig85 — Tue, 28 Jan 2025 16:11:08 GMT

Ok. I’ll leave it a few more hours yet