topic EE app - unable to access manage broadband area in EE app and website

EE app - unable to access manage broadband area

H_V_E — Sat, 25 Jan 2025 08:26:44 GMT

Hi. I’ve just moved from BT to EE broadband with a new router, etc. I want to check smart wifi is working, assign devices to groups, etc but the app keeps hanging when I go to manage > broadband with a spinning circle of doom! Any ideas?

Re: EE app - unable to access manage broadband area

Ali_A — Sat, 25 Jan 2025 11:30:07 GMT

Thanks for joining us on Community @H_V_E

Great to hear you've transferred over! I know it can be frustrating when things don't appear to work as they should.

Just checking you're now using the EE app for your Broadband account?

Ali