topic Re: EE Website and App. Just bad design in EE app and website

EE Website and App. Just bad design

AlofAwe — Mon, 20 Jan 2025 21:06:58 GMT

I have been with EE for nearly 8 Years now, and I feel they have always had the best customer service I have ever has with a company.

But I do have to say thay ever since you changed the look of your website and app a few years back, it has not been good for you.

The app and website are slow and cluncky, they have no flow, they are not interesting that are not helpful and akward to navigate.

From I company that I really do think quite highly of, this is got to be an embarassement for you.

Please, please, for your sake and mine. Give this website and overhaul

Re: EE Website and App. Just bad design

Chris_S — Wed, 22 Jan 2025 10:59:06 GMT

Hi @AlofAwe Thanks for getting in touch and providing feedback on your experience, I really appreciate you taking the time to let us know what you think.

You mentioned that the app and website are slow, are you using mobile internet or WIFI to access the site?

Chris S

Re: EE Website and App. Just bad design

windowsdan — Wed, 22 Jan 2025 22:14:53 GMT

EE will always jump into say it's either your internet or WiFi.... load of rubbish. The website is badly made and designed and pitifully slow. I am on an 8GB Internet connection that is hard wired to the PC and their website is still the slowest thing in my life that I have to deal with.

It also doesn't work most of the time including right now. Every upgrade I click on just goes to a page that says "Sorry this page doesn't exist". Can't call either as it's out of hours.

Just fix your website as it's been years that it has been appalling. I don't think EE even read these comments from customers cause if they did they would see the literal 100s of complaints about the useless website. Pay me half the price you pay your web company and I'll do a job that's 50x better myself

Re: EE Website and App. Just bad design

Leanne_T — Thu, 23 Jan 2025 09:31:01 GMT

Morning @windowsdan

Thanks for coming to the community.

I am sorry you have experienced error messages when trying to access your upgrade options.

Have you been able to try a different browser after clearing cookies and cache?

Could you also try resetting your EE account password to see if this helps you get the upgrade details?

Leanne 🙂

Re: EE Website and App. Just bad design

AlofAwe — Thu, 23 Jan 2025 16:42:18 GMT

It doesnt matter if im using wife or internet , the speed is only part of the problem. The main problem is your website looks cheap.

Re: EE Website and App. Just bad design

AlofAwe — Thu, 23 Jan 2025 16:43:05 GMT

or you could pay for a better designed website and app.

Re: EE Website and App. Just bad design

Leanne_T — Thu, 23 Jan 2025 16:51:06 GMT

Hi there @AlofAwe

Thanks for leaving the feedback.

If you're experiencing problems accessing your EE account using a web browser or the EE app, please give us a call on a 150 and the team will get this looked into for you.

Leanne.

Re: EE Website and App. Just bad design

Jslister — Thu, 23 Jan 2025 22:40:18 GMT

Why does the app have to go offline whilst you do maintenance on the website so that I can't change any settings on the router. Poor design

Re: EE Website and App. Just bad design

Leanne_T — Fri, 24 Jan 2025 10:07:46 GMT

Hi there @Jslister

Thanks for coming back to the community and for the feedback for the EE app maintenance.

Can you access the app this morning?

Leanne.

Re: EE Website and App. Just bad design

AlofAwe — Fri, 24 Jan 2025 13:18:18 GMT

I dont need to call you, just trying to get you to acknowledge the app is bad and you are looking at overhauling it