topic Re: EE perks account deactivated in EE app and website

EE perks account deactivated

HLB10 — Thu, 16 Jan 2025 16:35:24 GMT

Hi can someone please help me. My EE perks account has been deactivated and I can't access my additional codes for my husband to use. I have no emails from EE perks and it just says it's been deactivated with no instructions to reactivate it.

Re: EE perks account deactivated

Northerner — Thu, 16 Jan 2025 18:07:10 GMT

Hi @HLB10

You'll need to speak to EE CS on 150.

Thanks

Re: EE perks account deactivated

Linzi_H — Thu, 16 Jan 2025 18:07:39 GMT

Hi @HLB10, I'd love to help out 😊

I'll pop over a Private Message so I can grab a few details.

Linzi

Re: EE perks account deactivated

nv285 — Sat, 18 Jan 2025 16:54:16 GMT

Hello the same thing has happened to me please can you advise?

Re: EE perks account deactivated

Linzi_H — Sun, 19 Jan 2025 08:37:19 GMT

Hi @nv285

Of course! I will send over a Private Message so I can help out.

Linzi 😊

Re: EE perks account deactivated

MiMc — Tue, 21 Jan 2025 11:00:08 GMT

Same issue for me. I called 150 and they were no help.

Mike

Re: EE perks account deactivated

Debbie_G — Tue, 21 Jan 2025 12:48:29 GMT

Hi @MiMc.

Welcome to the community.

I've sent you a private message to help you with this.

Debbie 🙂

Re: EE perks account deactivated

MrBlueCrayon — Tue, 01 Apr 2025 14:21:21 GMT

Hi could i also have help with this please. I created an account with ee perks with my work email but didnt verify in time and now i can't re-register or login. I've called 150 about 5 times now and they seem to not be able to help or just tell me to speak to my manager which makes no sense as they don't control ee perks.

Re: EE perks account deactivated

Peter_W — Tue, 01 Apr 2025 16:37:04 GMT

Hey there @MrBlueCrayon.

Welcome to the EE Community 😊

I've just sent you over a private message so we can take a look into this now!

Peter