topic Where to add PAYG to my account? in EE app and website

Where to add PAYG to my account?

mountainous — Fri, 17 Jan 2025 18:06:35 GMT

I'm monumentally confused and I've searched the forums.

I have a PAYG SIM in my phone. I've created a blank EE account on the website.

Where is the option to add the PAYG number to the account so I can manage it online and top it up without doing anonymous top-ups?

Older forum posts say there's an "Account settings" option somewhere once logged in, but I can't find it. And if I use the Manage option (3x3 grid icon top right) and go to Plans & Subscriptions, it just gives me an error.

Thanks 🙏

Re: Where to add PAYG to my account?

XRaySpeX — Fri, 17 Jan 2025 19:32:56 GMT

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.

Re: Where to add PAYG to my account?

mountainous — Sat, 18 Jan 2025 00:09:04 GMT

When I go to Plans & Subscriptions I get this, have had it all day:

Re: Where to add PAYG to my account?

Michael_D — Sat, 18 Jan 2025 08:58:15 GMT

Hi @mountainous

Did you see this error through the EE app or were you already on the website?

Michael

Re: Where to add PAYG to my account?

mountainous — Sat, 18 Jan 2025 09:07:39 GMT

Hi Michael, only on the website. I haven't used the app at all.

Re: Where to add PAYG to my account?

Michael_D — Sat, 18 Jan 2025 09:16:37 GMT

Thanks @mountainous

I just wanted to check with it referring you to the website.

If the option to link the number isn't working, I'd recommend speaking to our customer service guides so they can access your account and help to get it linked.

Michael

Re: Where to add PAYG to my account?

mountainous — Sun, 19 Jan 2025 11:29:31 GMT

Thanks. It's now sorted with customer service.

The issue was that the new PAYG SIM didn't have customer details yet, so I had to provide those before the SIM could be added to an EE website account.

The website really ought to facilitate this.

Re: Where to add PAYG to my account?

Debbie_G — Sun, 19 Jan 2025 12:07:48 GMT

I'm happy to hear you were able to get this sorted @mountainous.

Thanks for coming back and letting us know.

Debbie 🙂