topic Re: Discovery+ (TNT Sports) activation issue on the EE app in EE app and website

Discovery+ (TNT Sports) activation issue on the EE app

NickBS — Thu, 07 Mar 2024 11:59:41 GMT

We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section.

We’re investigating this issue, but you can activate this via the web in the meantime at https://ee.co.uk/plans-subscriptions

Re: Discovery+ (TNT Sports) activation issue on the EE app

Ahmadshakir — Mon, 11 Mar 2024 23:50:00 GMT

Okay

Re: Discovery+ (TNT Sports) activation issue on the EE app

Dan2s — Sun, 07 Apr 2024 22:18:57 GMT

The Link takes me to a dead end. 😔

Re: Discovery+ (TNT Sports) activation issue on the EE app

James_B — Mon, 08 Apr 2024 06:49:02 GMT

Is the link working for you this morning, @Dan2s?

You should see a prompt to log in to your account when you follow it.

James

Re: Discovery+ (TNT Sports) activation issue on the EE app

Lifn — Wed, 10 Apr 2024 12:12:45 GMT

I have been waiting a month for discovery plus and Apple TV

see e e are putting lots of time into promoting new customers but no time giving what they advertise s and sorting the app

Re: Discovery+ (TNT Sports) activation issue on the EE app

Daniel-S — Wed, 10 Apr 2024 15:00:56 GMT

Hi @Lifn,

Do you have an open order at the moment or have you been told why it is taking this long?

Thank you

Daniel-S

Re: Discovery+ (TNT Sports) activation issue on the EE app

Lifn — Wed, 10 Apr 2024 15:42:13 GMT

Took new package out a month ago

contract shows discovery plus

followed link did nothing

Discovery and Apple TV Needs to be activated through the app but can’t as app and login neither show have tv or broadband. So can’t even see package or bills.

had few requests to merge mobile and tv broadband account didnt happen then told app be sorted on the 8th then maybe the 12th

looks like until the app is sorted no discovery or Apple TV even though when took out package was sent contract saying have these.
ee keep advertising best provider.

Re: Discovery+ (TNT Sports) activation issue on the EE app

Neil-O — Wed, 10 Apr 2024 18:15:11 GMT

Hi @Lifn Thanks for getting back to us, I'll send you a private message so you can send over your details and we'll see if anything can be done to help.

Neil

Re: Discovery+ (TNT Sports) activation issue on the EE app

Lifn — Wed, 10 Apr 2024 20:02:11 GMT

Have replied would like something to be done not see as already spend hrs on the phone sorting various issues with ee like gave wrong package had to get sale listened to to get what was sold

Hub broke

Email showing now tv being cancelled for no reason but called said not

extra charges showing on mobile but there’s none.
Mobile data wasn’t added to package.

Re: Discovery+ (TNT Sports) activation issue on the EE app

SkyeKyleigh — Mon, 15 Apr 2024 01:13:57 GMT

My Discovery+ link does not work what so ever takes me back to the top of the page

Re: Discovery+ (TNT Sports) activation issue on the EE app

Lifn — Mon, 15 Apr 2024 06:24:58 GMT

Ee know about this it’s been happening to some customers for months and just keep saying be sorted at a date but never is.

Re: Discovery+ (TNT Sports) activation issue on the EE app

Lifn — Mon, 15 Apr 2024 06:25:53 GMT

Last time I spoke to ee said no date for this to be sorted

but is in contract

Re: Discovery+ (TNT Sports) activation issue on the EE app

Lifn — Mon, 15 Apr 2024 06:33:07 GMT

The link doesn’t work

been told by lots of people at re only way I can activate discovery plus Apple TV is through the app that doesn’t work

still can’t access bills

this has been like this for months sure if it was payments it would be sorted

Re: Discovery+ (TNT Sports) activation issue on the EE app

101013 — Mon, 27 May 2024 12:37:11 GMT

That link doesn't work for me as well 😔

Re: Discovery+ (TNT Sports) activation issue on the EE app

Leanne_T — Mon, 27 May 2024 14:20:09 GMT

Hi @101013

Thanks for coming here.

Do you have a mobile or broadband account?

Are you accessing the link using WiFi or mobile data?

Leanne.

Re: Discovery+ (TNT Sports) activation issue on the EE app

101013 — Mon, 27 May 2024 15:53:34 GMT

Hi Leanne

Thanks for your precious response.

Yes, I currently do have a monthly SIM account with EE which will probably be end the contract in June and that's the issues I encounter in this couple of days 😭.

I loss my job recently and just want to end it peacefully without paying any extra money in this June.

Please kindly help me get it done.

Re: Discovery+ (TNT Sports) activation issue on the EE app

Christopher_G — Tue, 28 May 2024 07:11:52 GMT

I'm really sorry to hear that, @101013

If you speak to our Mobile Care team, they'll be able to help you with your TNT Sports and take your notification to cancel.

Chris

Re: Discovery+ (TNT Sports) activation issue on the EE app

Niss — Wed, 12 Jun 2024 18:59:54 GMT

Not working for me either. the link takes me nowhere. its been 2 weeks and i cant link Discovery +

I have 2 account numbers on my account (an old one which was cancelled and the active one) I think this is what causing the issue. rang few times and each time they say they need to either link the 2 account s as they cant delete it and i need to wait 72 hours its been 4 times 72 hours now.

Left Sky for something better!!

Re: Discovery+ (TNT Sports) activation issue on the EE app

SGD1 — Tue, 09 Jul 2024 16:10:39 GMT

I've had a similar problem. TNT Sport working fine on BT. New contract for FTTP yesterday and meant to carry over TNT Sport now have no ability to view TNT Sport on Discovery as declares there is no payment method. I'm awaiting result of my enquiry today.

Re: Discovery+ (TNT Sports) activation issue on the EE app

Becca894 — Sat, 09 Nov 2024 19:09:15 GMT

09/10/24 why is this still not working, march you posted this and its still an issue, will we get refunds for the false advertising, came over to EE with promises and they haven’t fulfilled the contract.