topic Re: Web site not showing account details in EE app and website

Web site not showing account details

MikeG19 — Thu, 16 Jan 2025 18:18:24 GMT

Previous many months ago, after logging on - under 'manage' all options displayed correctly, nothing has changed my end, but now all I get is 'sorry something went wrong' - try later when we have fixed it, and 'This service isn't working right now' - try again later. I've tried on different devices (laptop, mobile phone), and different browers - same result.

Re: Web site not showing account details

Northerner — Thu, 16 Jan 2025 20:25:40 GMT

Hi @MikeG19

Are you are using the EE app or website. Have you tried clearing your browser/app cache.

Thanks

Re: Web site not showing account details

MikeG19 — Fri, 17 Jan 2025 07:15:22 GMT

Website and browser tried - both with same result. Cache has been cleared and as stated also tried using different browser.

Re: Web site not showing account details

Leanne_T — Fri, 17 Jan 2025 10:29:54 GMT

Morning @MikeG19

Thanks for coming to the community and letting us know what you have tried already.

If this is following different devices and browsers we would need to get this looked into at our end. To do this please call us on 150 and our tech guides can get this investigated and let you know what is needed to get this resolved 🙂

Leanne.