topic Re: Unable to delete package from basket in EE app and website

Unable to delete package from basket

IAG2016 — Mon, 13 Jan 2025 20:52:12 GMT

Like others when I go to the basket to remove a package there is no bin or 'remove from basket' option.

Re: Unable to delete package from basket

Christopher_G — Tue, 14 Jan 2025 09:06:18 GMT

Hi @IAG2016

Welcome to the community.

If you click the 'edit' button, does the icon to remove?

Chris

Re: Unable to delete package from basket

IAG2016 — Tue, 14 Jan 2025 17:57:29 GMT

Thanks

When I clicked on edit it took me to the page that asks about income - with no option to delete there. I don't know if it times out eventually but I have logged in about 20 hours later and thankfully the basket is now empty. It is annoying that the problem exists and has been reported by quite a few people.

Re: Unable to delete package from basket

Lesley_W — Wed, 15 Jan 2025 08:30:17 GMT

Thanks for the update @IAG2016

I'm pleased it has resolved itself and I appreciate you letting us know.

Lesley