https://community.ee.co.uk/t5/EE-app-and-website/Shocking-app/m-p/1495729#M61135 <P>2 times in the last week the app has “undergone maintenance” I’ve been trying to pay my bill for a week and a half. And now I’ve been cut off!!</P> Tue, 14 Jan 2025 03:24:07 GMT Haydenjames28 2025-01-14T03:24:07Z https://community.ee.co.uk/t5/EE-app-and-website/Shocking-app/m-p/1495729#M61135 <P>2 times in the last week the app has “undergone maintenance” I’ve been trying to pay my bill for a week and a half. And now I’ve been cut off!!</P> Tue, 14 Jan 2025 03:24:07 GMT https://community.ee.co.uk/t5/EE-app-and-website/Shocking-app/m-p/1495729#M61135 Haydenjames28 2025-01-14T03:24:07Z https://community.ee.co.uk/t5/EE-app-and-website/Shocking-app/m-p/1495759#M61141 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4666357">@Haydenjames28</a>&nbsp; If EE are doing account maintenance it’ll effect the app as the app is just a link to your account. &nbsp; But to my knowledge there was no account maintenance last night. &nbsp;Can you access your account via the app or online now ? &nbsp; If not you need to call customer support to request an account reset but first you need to pay the bill and you can use&nbsp;<A href="https://ee.co.uk/bills-payments/mobile/fast-payment-payg" target="_blank" rel="noopener">THIS</A>&nbsp; it’ll take up to 24 hours before you get a working connection again.&nbsp;</P> Tue, 14 Jan 2025 08:14:51 GMT https://community.ee.co.uk/t5/EE-app-and-website/Shocking-app/m-p/1495759#M61141 Chris_B 2025-01-14T08:14:51Z