topic Parental Controls in EE app and website

Parental Controls

MiTcHgM — Mon, 13 Jan 2025 23:47:39 GMT

I frequently sign into the app to transfer data to by daughter's Sims and also when we would like them to limit screen time. I'm constantly frustrated at how often it's unavailable rendering it useless. Anytime after 11pm it seems. I don't want to have to take my children's phones to message 150. I can limit WiFi use but doesn't prevent them from using their mobile data. Why is it being constantly updated but with very little change to functionality?

Re: Parental Controls

Lesley_W — Tue, 14 Jan 2025 09:48:36 GMT

Hi @MiTcHgM

Thanks for coming to our community.

I'm sorry you are having trouble accessing our app at certain times, we do try and keep any maintenance to a minimum. Do you also have trouble accessing via a browser during those times?

Lesley

Re: Parental Controls

bristolian — Tue, 14 Jan 2025 12:02:01 GMT

Restricting screen time is best done via the OS itself.

There are limits to what a network operator can do here.

Re: Parental Controls

MiTcHgM — Tue, 14 Jan 2025 13:08:19 GMT

Yes, it's not the app as much as the general portal for account management.

Re: Parental Controls

MiTcHgM — Tue, 14 Jan 2025 13:11:48 GMT

If the OS was efficient at this and a thousand tik tok videos illustrating ways to circumvent the OS parental controls were not available I would agree.

Re: Parental Controls

Chris_B — Tue, 14 Jan 2025 13:42:13 GMT

@MiTcHgM Via the EE app you can switch of cellular data for each sim on the account but it can take up to 24 hours ( it’s usually minutes) and it can take up to 24 hours to reactivate once switched back on. ( again usually minutes) So if you do this be prepared as it could take awhile to switch off/on.

Re: Parental Controls

bristolian — Tue, 14 Jan 2025 13:49:28 GMT

@MiTcHgM wrote:

If the OS was efficient at this and a thousand tik tok videos illustrating ways to circumvent the OS parental controls were not available I would agree.

Are you using Apple or Android?

Re: Parental Controls

MiTcHgM — Tue, 14 Jan 2025 14:22:07 GMT

Am aware, the point of the post is that this facility is consistently unavailable at night when I need to use it the most.

Re: Parental Controls

MiTcHgM — Tue, 14 Jan 2025 14:22:42 GMT

Both but IOS is particularly useless when using screen time

Re: Parental Controls

Chris_B — Tue, 14 Jan 2025 19:24:54 GMT

@MiTcHgM You might want to read THIS

Re: Parental Controls

MiTcHgM — Tue, 14 Jan 2025 20:17:44 GMT

Am familiar with screen time. The messages above states that it easily circumvented. If the tool is available to use, I just wish it wasn't constantly unavailable when I need to use it.

Re: Parental Controls

Leanne_T — Wed, 15 Jan 2025 08:39:35 GMT

Hi there @MiTcHgM

Thanks for coming to the community and appreciate the feedback for the app being unavailable at certain times.

Leanne.