topic EE Perk Re-registration in EE app and website

EE Perk Re-registration

pete_g — Mon, 13 Jan 2025 15:13:34 GMT

Hey,

I have an issue where I have left the armed forces and don't have access to my email registered to the EE perk account.

A recent search on this website showed that veterans are still eligible for EE perks, however I'm unable to login to verify eligibility (I.e. upload my ID). Please could I get some support getting back online?

Many thanks,

Pete

Re: EE Perk Re-registration

Peter_W — Mon, 13 Jan 2025 17:15:29 GMT

Hi @pete_g 😊

Welcome to the EE Community!

Just to check, have you tried re-registering with your personal email address and an upload of your ID on our Perk Registration page?

If this email has previously been registered though, please let me know and we'll see what we can get sorted from there.

Peter

Re: EE Perk Re-registration

pete_g — Tue, 14 Jan 2025 10:43:32 GMT

Hi,

Thanks for getting back to me, I have tried this but get a message that my details are already registered (likely from my previous job)

Re: EE Perk Re-registration

Peter_W — Tue, 14 Jan 2025 11:00:55 GMT

Thanks for checking that @pete_g.

I'm going to send you over a private message so we can take a closer look into this, so please check your Community inbox and something should be with you shortly.

Peter

Re: EE Perk Re-registration

jsymonds39 — Sun, 11 May 2025 11:34:35 GMT

Peter_W,

i was a nurse and have retired and have the same issue. Can I get some support in re-enabling my perks account but with my own email address rather than my ex-employer?

Joanna

Re: EE Perk Re-registration

Michael_D — Sun, 11 May 2025 13:42:28 GMT

Hi @jsymonds39

Thanks for coming to the community.

If you have now retired, we'd not be able to get you signed up to Perk again, as it would require an active work email address or personal email address with workplace photo ID to be able to register.

Michael