topic Re: keep getting " Blocked" message when trying to access ee in EE app and website

keep getting " Blocked" message when trying to access ee

glen2105 — Tue, 13 Aug 2024 12:25:11 GMT

Just switched from BT to EE, but keep getting a white sceeen with " blocked " message when trying to access my account, or any other EE link, also getting it when i try just to go on EE site from my browser

Tried switching browser, still the same - Phoned BT & EE but no one has a clue

I see there are many posts on line about same problem, going back several months, but no solutions

Luckily I am still within 14 day period so as BT no longer available, i can still switch to Sky or another provider

Re: keep getting " Blocked" message when trying to access ee

Schockwave — Tue, 13 Aug 2024 14:17:38 GMT

Hello @glen2105 ,

Welcome to the community,

Where are you trying to access your account, is it via the browser and which one?

Are you sure that you do not have Private browser set up, as that might be why?

Is this using your phone or laptop or computer?

Usually they are problems with the EE App.

Are you using the same details as when you signed up with EE, that is email address and password?

Re: keep getting " Blocked" message when trying to access ee

glen2105 — Tue, 13 Aug 2024 14:56:47 GMT

Hi
Thanks for the reply
Not using a private browser and tried different browsers, chrome and edge, and also used EE app but still get the same problems.Even when i just type ee.co.uk into the browser its still blocked - it does occasionaly let you in but within a few minutes if you change screen on the website it says blocked.
I notice in the ee forums that this a problem that has been going on for months ?
Very frustarting as a new EE customer
Thanks

Re: keep getting " Blocked" message when trying to access ee

Tiggercoco — Mon, 23 Sep 2024 20:27:35 GMT

Not just you, getting the same here, did this get resolved?

Re: keep getting " Blocked" message when trying to access ee

glen2105 — Tue, 24 Sep 2024 06:42:21 GMT

I didnt actually receive any response from EE, when i managed to actually speak to someone, they reacted as if this problem had never occured before, despite the EE forum being full of similar problems, but I have just been trying to get onto various sections of the website, and to my account, and I have been able to, so not sure if the problem has just resolved itself, or if this is a temporary reprieve ?

Re: keep getting " Blocked" message when trying to access ee

Jamesie71 — Fri, 03 Jan 2025 19:39:55 GMT

I have the same problem..must be a switching fault,,still no Xbox game pass as every time I try to get the pass , the BLOCKED white page come up, pure **bleep**

Re: keep getting " Blocked" message when trying to access ee

Katie_B — Sat, 04 Jan 2025 09:47:49 GMT

Hi @Jamesie71.

Thanks for coming here.

Please give us a call on 150.

Our customer care team will be able to chase your Game Pass and look into the error you are receiving when trying to access your EE account online.

Katie

Re: keep getting " Blocked" message when trying to access ee

Eddy251 — Mon, 13 Jan 2025 09:16:31 GMT

Is there a solution to this?

It is happening to me as well. I cannot log in to the website. Showing blocked,

Re: keep getting " Blocked" message when trying to access ee

Peter_W — Mon, 13 Jan 2025 11:26:36 GMT

Hi @Eddy251, welcome to the EE Community!

Have you had a chance to try this through a different browser / device or the app like @Schockwave recommended?

At what point are you seeing this error come up too, is it when you enter your details, or somewhere else?

Peter

Re: keep getting " Blocked" message when trying to access ee

Eddy251 — Mon, 13 Jan 2025 13:08:37 GMT

The error comes once I type the ee address on tap enter.

I can login via the app, but when I want to upgrade my plan it takes me to
the website and I cannot move forward due the error message.

Re: keep getting " Blocked" message when trying to access ee

Peter_W — Mon, 13 Jan 2025 13:15:01 GMT

Thanks @Eddy251.

If you switch to a different connection such as mobile data, or login from a different device, do you see the same error?

Peter

Re: keep getting " Blocked" message when trying to access ee

T33Owl — Sun, 02 Mar 2025 18:01:08 GMT

Keeps saying blocked, it's been doing it for ages. The website is AWFUL

Re: keep getting " Blocked" message when trying to access ee

Debbie_G — Mon, 03 Mar 2025 09:16:21 GMT

Hi @T33Owl.

Welcome to the community.

Are you seeing this error when trying to view any page on the EE website?

Have you been able to try accessing the EE website using a different browser or device?

Debbie

Re: keep getting " Blocked" message when trying to access ee

T33Owl — Mon, 03 Mar 2025 10:35:34 GMT

Hi Debbie, it’s an intermittent fault, which happens across ALL pages I try and access. No matter what browser I use, or even when in private / incognito mode too. Which is incredibly frustrating as I had to wait on hold 30 mins on the phone to get an answer on something that would have taken me 60 seconds online had the website been accessible.

it seems to happen every time I’m logged in, but I can’t access pricing etc as an existing customer without logging in !!!

Re: keep getting " Blocked" message when trying to access ee

Debbie_G — Mon, 03 Mar 2025 11:13:11 GMT

Thanks for getting back to me @T33Owl.

I'm sorry you're experiencing issues viewing information when logged in to your account.

I'd recommend getting in touch to speak with a guide who will be able to investigate this further and log a ticket, if needed so this can be resolved.

Debbie