topic Re: mobile plain upgrade in EE app and website

mobile plain upgrade

flydomi1 — Fri, 27 Dec 2024 14:47:18 GMT

Hi guys.

Maybe I want to "upgrade" my mobile plan but I can not do it.I can not see any plan because webside of EE is not working well as usually.Someone can solve this problem?

Always I get "internal server error" when I try to "watch" the mobile plan.

Thank you for your helping EE.

Re: mobile plain upgrade

Linzi_H — Fri, 27 Dec 2024 17:35:24 GMT

Hi @flydomi1

Welcome to the community.

It's fab to hear you want to upgrade with us!

Have you checked your main online account and the EE app? If so, are both options not showing the information you need?

Linzi

Re: mobile plain upgrade

flydomi1 — Wed, 08 Jan 2025 10:08:07 GMT

Sorry for the late response.

The EE App and the EE website is not working well.I mean when I want to check the "Sim Plans" or the "Uprades" then the website is writeing:Internal Server Error.

It happens always.It seems the EE website is not working correctly a long time ago.

So this problem started a long time not now.So I think EE needs to fix own website.

And I do not want to call anyone or go to one of the EE shop to see "sim plans" or "upgrades".

Thanks for your help.

Re: mobile plain upgrade

wakka80 — Wed, 08 Jan 2025 10:10:04 GMT

have you tried clearing your cache and trying again

Re: mobile plain upgrade

flydomi1 — Fri, 10 Jan 2025 12:40:23 GMT

Yes I did it.

Nothing work.EE website is "disastrous".

As I told the EE app also not working properly on the mobile phone.

The problem is same.Internal Server Error.

PC or mobile ........

Re: mobile plain upgrade

Leanne_T — Fri, 10 Jan 2025 15:22:17 GMT

Hi there @flydomi1

Thanks for coming to the community.

If you are getting this error using the app and the EE account online, please get in touch with our tech guides on 150 and they will get this looked into for you and see what is needed to resolve the error. The team can also go through upgrade options with you 🙂

Thanks 🙂

Leanne.

Re: mobile plain upgrade

flydomi1 — Sun, 12 Jan 2025 15:36:24 GMT

So it means the website of EE is s..t.

I mean it does not work properly and EE does not want to fix it.

Thank you.

Re: mobile plain upgrade

Leanne_T — Mon, 13 Jan 2025 08:56:59 GMT

Hi there @flydomi1

Have you been in touch with our mobile guides to get the error message you get when trying to upgrade looked into?

Leanne.

Re: mobile plain upgrade

flydomi1 — Wed, 15 Jan 2025 11:10:11 GMT

Not really.

My english is basic.So the communication can be difficult.

But I do not understand why I can not get the "Sim Plans" via email in PDF file.

Thank you

Re: mobile plain upgrade

Chris_S — Wed, 15 Jan 2025 13:20:32 GMT

Hi @flydomi1 We don't have an option to send a copy of our sim only plans by PDF, but if you pop into an EE store, they'd be able to show you our plans, and physically show you some phone options.

I completely understand that calling may not be the right option for you, but heading to one of our stores may be a better option.

To find a store near you, just click this link Store finder You also have the option to book an appointment in a store via that link.

Chris S

Re: mobile plain upgrade

flydomi1 — Thu, 16 Jan 2025 11:38:35 GMT

Thank you for your help.

Yes I shall pop in one of the EE store to ask one of the staff member about the "sim plans".

Thank you the advice.

Have a nice day.

Re: mobile plain upgrade

Leanne_T — Thu, 16 Jan 2025 12:25:21 GMT

Thanks for coming back to us @flydomi1

Please let us know how you get on after visiting the store 🙂

Hope you get the upgrade sorted.

Leanne.

Re: mobile plain upgrade

nyks — Sun, 04 May 2025 22:37:38 GMT

It's 2025 and I still can't change or upgrade my plan from the comfort of my own home. Why? Because EE is apparently incapable of building a properly functioning website. I have to go to a branch or make a phone call. — it's honestly laughable.

Re: mobile plain upgrade

Chris_S — Mon, 05 May 2025 09:48:15 GMT

Hi @nyks I'm sorry to hear that you're having trouble with us website.

Could you tell me a bit more about what's happening when you try to upgrade or change your plan, are you getting any error messages?

Chris S

Re: mobile plain upgrade

ZHOUX — Mon, 28 Jul 2025 14:33:07 GMT

Hi @Chris_S why there are alway "Internal Server Error" on the most of online pages i tried to visit.

Is your IT team aware of this issue please?

Re: mobile plain upgrade

Rach_H — Mon, 28 Jul 2025 16:46:10 GMT

Hi @ZHOUX

Welcome to the Community!

I'm sorry to hear you're seeing this on our website.

Is this only happening when you are logged into your account, or do you also see this when you are logged out?

Do you still see the same error when you are using a different browser, or another device?

Rach

Re: mobile plain upgrade

ZHOUX — Mon, 28 Jul 2025 18:48:46 GMT

Thanks very much for your reply

I have seen this both with my EE account logged in and logged out. I have tried use different browsers on my PCs and iPad and the problem still persist. However, this problem are less frequent on the mobile browsers.

In addition, whatever product I clicked on in the Tech section, the pages were all showing: "Something's gone wrong It's not you, It's us"

I believe there is something seriously wrong on the website, and the experience on using it wasn't good at all.

Perhaps EE's IT team focused on optimising the website performance for mobile browsers other than the PC's, and wasn't aware the issue.

Zhou

Re: mobile plain upgrade

Ali_A — Tue, 29 Jul 2025 10:11:27 GMT

Thanks for the details @ZHOUX

When you are using the mobile browser, are you connected to your home WiFi or are you using mobile data?

You mentioned it happens less on mobile browser- Is there any difference in experience between using mobile data or using WiFi?

Ali