https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-upgrade-using-app/m-p/1495230#M61082 <HR /><UL><LI>It let's me choose a plan but when I choose a phone it says unable to upgrade. Tried different ways of doing it but always same outcome. My contract finished in 2022 but just kept on paying monthly, still getting messages from ee saying I can upgrade now.&nbsp;</LI></UL> Sun, 12 Jan 2025 21:54:55 GMT DougieN 2025-01-12T21:54:55Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-upgrade-using-app/m-p/1495230#M61082 <HR /><UL><LI>It let's me choose a plan but when I choose a phone it says unable to upgrade. Tried different ways of doing it but always same outcome. My contract finished in 2022 but just kept on paying monthly, still getting messages from ee saying I can upgrade now.&nbsp;</LI></UL> Sun, 12 Jan 2025 21:54:55 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-upgrade-using-app/m-p/1495230#M61082 DougieN 2025-01-12T21:54:55Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-upgrade-using-app/m-p/1495333#M61088 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4663597">@DougieN</a></SPAN>&nbsp;</P> <P>Welcome to the Community.</P> <P>I know you'll be eager to arrange a new upgrade! Have you tried using the EE app and your <A href="https://id.ee.co.uk/id/login" target="_blank">main online account</A>?&nbsp;<BR />If you're seeing the same error, then I'd suggest <A href="https://ee.co.uk/help/contact-ee" target="_blank">calling us directly</A> so one of our Guides can help further.</P> <P>Linzi&nbsp;</P> Mon, 13 Jan 2025 09:33:19 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-upgrade-using-app/m-p/1495333#M61088 Linzi_H 2025-01-13T09:33:19Z