topic additional mobile phone security in EE app and website

additional mobile phone security

MyOwn — Sat, 11 Jan 2025 11:13:51 GMT

'Which' suggests the following to add a further layer of protection if your phone/number is being scammed:

'Secure your mobile account: Ask your network provider about any additional security, for example, you may be able to set up a unique Pin or password which must be provided to approve any account changes in-store or over the phone.'

Does EE offer this?

Re: additional mobile phone security

bristolian — Sat, 11 Jan 2025 11:54:17 GMT

EE often use OTP to authenticate your identity when calling CS. Unsure on the in-store process.

Re: additional mobile phone security

MyOwn — Sat, 11 Jan 2025 13:10:05 GMT

Too techie for me but I don't believe that's what I'm looking for

Re: additional mobile phone security

Matt_124 — Sat, 11 Jan 2025 13:21:21 GMT

When you call EE they will verify you with either a text message to your number with a pin code (OTP - One Time Passcode) or with a password that you would have set up specifically for verification when calling EE.

Special instructions may also be able to be set up to require additional proof over the phone. As for in-store protection they may be able to add an instruction to always take an additional proof such as Photo ID (Driving Licence or Passport) when accessing your account/transacting.

Re: additional mobile phone security

Rach_H — Sun, 12 Jan 2025 08:13:35 GMT

Hi @MyOwn

We do all we can to ensure your data is safe, so we will always use the OTP or password that @Matt_124 has mentioned, initially when you call.

If you visit a store they will reuire you to produce valid photo ID before they access your account.

Rach