topic Re: EE WEBSITE in EE app and website

EE WEBSITE

Kelkii — Thu, 09 Jan 2025 00:07:09 GMT

It lets me log in to my EE app but if I click anything like ‘see upgrades’ or anything that takes it to the website, it gives an error & ‘unable to log in at this time’ but the app logs in perfectly fine. Is this a known issue?

Re: EE WEBSITE

Joshparker1 — Thu, 09 Jan 2025 01:51:18 GMT

I have the same issue & its been persistent after contacting via Live chat numerous times.

“this will be resolved” ive read around 6/7 times now over the past year.

Re: EE WEBSITE

Linzi_H — Thu, 09 Jan 2025 09:24:04 GMT

Hi @Kelkii @Joshparker1
Welcome to the Community.

If you're seeing the same issues with the EE app and your main online account, then you'll be best speaking to our team directly. From there, they can check your online account details and make sure you have access to everything you need.

Linzi 😊

Re: EE WEBSITE

Joshparker1 — Fri, 10 Jan 2025 05:38:32 GMT

I have spoken to multiple people on the phone on numerous occasions & is apparently being looked into.

if its not rectified shortly then ill be changing providers at the end of my contract. 1.5 years & ive not been able to use any of the features or benefits without going through a Live chat that takes upwards of 1.5 hours to speak with someone & even then a response is not guaranteed as i’ve experienced multiple times

Re: EE WEBSITE

Linzi_H — Fri, 10 Jan 2025 10:11:05 GMT

If this still isn't resolved for you @Joshparker1 I would suggest calling back and escalating this complaint to a team leader.

Linzi