topic Re: Website and app fault in EE app and website

Website and app fault

Nickpc — Wed, 08 Jan 2025 11:38:55 GMT

There has been a fault ongoing for months when I click to look at renewal options, throughout this time a message has advised that it is being worked on, how long does it take to resolve a problem

Re: Website and app fault

Chris_B — Wed, 08 Jan 2025 13:38:18 GMT

@Nickpc Because not everyone has this issue and it needs to be looked in to on why it effects some customers but not the vast majority customers. Have you called customer support and reported this to them ? EE don’t know who has this issue unless it’s reported.

Re: Website and app fault

Fuseonic — Wed, 08 Jan 2025 20:48:44 GMT

Not quite true that they don't know who has the issue. Any engineering team worth their salt would be using a tool like Sentry or similar tools to be tracking which user accounts are raising errors. I'm assuming things are so bad behind the scenes at EE that they are probably drowning in errors and unable to address them in a timely manner.