topic Re: Can't access my EE in EE app and website

Can't access my EE

T-sg — Wed, 08 Jan 2025 01:54:47 GMT

Can't access my EE

Re: Can't access my EE

T-sg — Wed, 08 Jan 2025 02:03:27 GMT

Now I can't access my EE and can't buy prepaid plans or add-ons, please help. Thanks!

Re: Can't access my EE

T-sg — Wed, 08 Jan 2025 02:33:05 GMT

Re: Can't access my EE

T-sg — Wed, 08 Jan 2025 02:36:59 GMT

Repeated operation several times without success

Re: Can't access my EE

T-sg — Wed, 08 Jan 2025 02:41:55 GMT

also tried the mobile app but it didn't work

Re: Can't access my EE

Michael_D — Wed, 08 Jan 2025 09:47:19 GMT

Hi @T-sg

Thanks for coming to the community.

Are you able to get logged in to the app and website this morning or are you still see the same errors?

Michael

Re: Can't access my EE

debrobbo2a — Wed, 08 Jan 2025 11:46:57 GMT

I cant access my bill or check my useage on the business website

Re: Can't access my EE

Michael_D — Wed, 08 Jan 2025 11:52:50 GMT

Hi @debrobbo2a

What is happening when your try to view the bill or usage? Do you see an error message?

Have you tried to clear the cookies and cache from your browser or been able to try a different browser?

Michael

Re: Can't access my EE

debrobbo2a — Wed, 08 Jan 2025 12:12:59 GMT

I can only see the main screen and no billing option as usual

Mit freundlichen Grüßen | Best regards

Debbie ******
********

*********

[mod edit: removed personal details from the community]

Re: Can't access my EE

Michael_D — Wed, 08 Jan 2025 12:41:26 GMT

Have you been able to try clearing the cookies and cache from your browser or trying another browser @debrobbo2a

Michael

Re: Can't access my EE

debrobbo2a — Wed, 08 Jan 2025 13:36:27 GMT

HI

Yes, it's the same on my iPhone APP and also on two desktops.

I am trying to download the company bill for Nov/Dec for our accounts.

Mit freundlichen Grüßen | Best regards

[Mod edit - removed personal details from post]

Re: Can't access my EE

Michael_D — Wed, 08 Jan 2025 13:41:19 GMT

If it is the same across different browsers and devices, I'd recommend getting in touch with our business team so they can have a look at your account, and if they need to, raise a fault ticket. @debrobbo2a

Michael

Re: Can't access my EE

debrobbo2a — Fri, 10 Jan 2025 14:45:55 GMT

Thanks I contacted the Business line and they have sent the invoices I
required. They advised this is a known fault which they hope to fix soon!It
was working fine before Christmas so lets hope it won't take long. Have to
say excellent customer service when i called 😀

[Mod edit: removed personal details]

Re: Can't access my EE

Linzi_H — Fri, 10 Jan 2025 14:54:18 GMT

Thanks for letting us know @debrobbo2a

Linzi 😊