topic Re: How long will the app be down? in EE app and website

How long will the app be down?

MikeJon — Tue, 07 Jan 2025 22:37:11 GMT

I can’t access the app and am unable to make changes to the wifi settings to stop my children being online on a school night.

How long will the app be down? It would reassure users if there was a notification mentioning when the app was likely to be back up and running.

The current message is a little vague. 🤔

Re: How long will the app be down?

XRaySpeX — Tue, 07 Jan 2025 22:48:52 GMT

Probably under maintenance. Try in A.M.

Re: How long will the app be down?

Peedoffeeuser — Tue, 07 Jan 2025 22:51:55 GMT

Having the same issue with the app, can’t log on to restart my hub - no WiFi for 6hrs now and also no tv as a result.

Re: How long will the app be down?

Peedoffeeuser — Tue, 07 Jan 2025 22:57:01 GMT

I wouldn’t mind if it actually worked reliably when it was accessible but it doesn’t.

my BT broadband and app worked fine in the main. Since my forced switch over to EE I’ve had nothing but issues with it.

Re: How long will the app be down?

XRaySpeX — Tue, 07 Jan 2025 23:07:53 GMT

@Peedoffeeuser : You don't need an app to restart your router. Just reboot it.

Re: How long will the app be down?

Peedoffeeuser — Tue, 07 Jan 2025 23:10:21 GMT

tried that three times tonight. 1st time was a quick off/on, the second occasion I left it for 2-3 minutes and the most recent time I left it off for an hour. It’s still hopeless.

Re: How long will the app be down?

Rach_H — Wed, 08 Jan 2025 09:47:12 GMT

Hi @Peedoffeeuser

Welcome to the Community!

Are you still having trouble with your app and router this morning, or does this all seem to be resolved now? If you text 'HELP' to 66033 then our team will be able to look into what is happening with your broadband connection.

Rach