topic Re: Old email address and no password in EE app and website

Old email address and no password

KC19771 — Sun, 05 Jan 2025 18:10:38 GMT

ive got an account for my child’s mobile and it’s linked to my old email address which was deleted by the service provider years ago. I have no password and any password reset tries to send a code to it. I need it to be removed and replaced with recent one-is that even possible? Thanks

Re: Old email address and no password

Chris_B — Sun, 05 Jan 2025 20:30:14 GMT

@KC19771 You’ll have to call customer support about this.

Re: Old email address and no password

Chris_S — Mon, 06 Jan 2025 08:09:51 GMT

Hi @Chris_B Correct advice given to you by @Chris_B

To speak to one of our guides, you'd just need to dial 150 from a EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S