topic Re: Online upgrade in EE app and website

Online upgrade

d4n85 — Mon, 30 Dec 2024 11:55:50 GMT

So I've got notification on my app for upgrade deals on the winter sale , to login to view deals. When I login I get error "unfortunately we couldn't log you in , but you can still buy or upgrade " the see upgrade options link does not work . How can I upgrade online if the links don't work

Re: Online upgrade

Christopher_G — Mon, 30 Dec 2024 14:15:13 GMT

Hi @d4n85

Welcome to the community.

Could you try doing it on a different device or browser, with no VPNs connected please?

Let me know if the same thing happens.

Chris

Re: Online upgrade

d4n85 — Mon, 30 Dec 2024 14:39:34 GMT

Hi @Christopher_G

I've also tried on PC using Google Chrome and on laptop using Edge , with the same results

Re: Online upgrade

chistery — Mon, 30 Dec 2024 14:54:23 GMT

Calling EE and upgrading is probably the way forward here. Check out your options online, and see what they offer when you call.

Re: Online upgrade

Oscarhughes5 — Mon, 30 Dec 2024 15:30:29 GMT

I am still encountering the same error. It is evident that this issue has not been addressed, as there is documented evidence of the same error occurring as far back as early 2023!

Re: Online upgrade

d4n85 — Mon, 30 Dec 2024 17:02:43 GMT

That's the thing I wanted to take my time do it online and take advantage of the sale but I cannot

Re: Online upgrade

d4n85 — Wed, 01 Jan 2025 01:27:43 GMT

Still no solution @Christopher_G

Re: Online upgrade

Christopher_G — Wed, 01 Jan 2025 11:44:56 GMT

Hi @d4n85

If you're still having problems upgrading online, I recommend speaking with our Mobile Care team, who'll be able to look into why this is happening for you and try to get you access.

Chris

Re: Online upgrade

S400 — Thu, 02 Jan 2025 20:33:29 GMT

Good luck …. Been caught in this loop for 3 years … login and as soon as you leave the homepage your out again …. Never EVER managed to change anything or upgrade via the website.
Had to go to a store last time and since they closed the one closest to me it’s now an hours round trip 🫤