topic Re: Statements in EE app and website

Statements

RussellCash — Tue, 19 Sep 2023 15:58:27 GMT

Can’t wok out how you view or download a statement now??

Re: Statements

Leanne_T — Wed, 20 Sep 2023 07:18:15 GMT

Hi @RussellCash

Thanks for coming back to the community.

If you log into your My EE account online and select Bills and Payments, you can view and download the bills.

Thanks 🙂

Leanne.

Re: Statements

Tamm — Mon, 22 Jan 2024 01:47:53 GMT

I want to view my statement

Re: Statements

Leanne_T — Mon, 22 Jan 2024 07:56:15 GMT

Hi @Tamm

You can view your bill in the EE app or EE account online, then Bills and Payments 🙂

Thanks.

Leanne.

Re: Statements

BrianHeard — Wed, 15 May 2024 08:28:32 GMT

Doesn’t work. All I want to do is obtain my statement as I’ve no idea what my EE account is charging me for. The web page link just takes you to adverts which I just have absolutely no interest in.

Re: Statements

Katie_B — Wed, 15 May 2024 10:43:09 GMT

Hi @BrianHeard.

Are you able to try logging in via the EE app?

Katie

Re: Statements

parastooehsanni — Fri, 28 Jun 2024 12:50:14 GMT

Hi i need to see my bill

Re: Statements

Leanne_T — Fri, 28 Jun 2024 14:18:28 GMT

Hi @parastooehsanni

Thanks for coming here.

You can view the bill in your EE app or EE account online if you select Manage then Billing 🙂

Leanne.

Re: Statements

Wellpolished — Mon, 29 Jul 2024 18:56:55 GMT

Did you find out as I am following all instructions and at manage there is no bills and payments.

Re: Statements

Leanne_T — Tue, 30 Jul 2024 08:48:27 GMT

Hi @Wellpolished

Thanks for joining the community 🙂

Do you have a new EE account? If so, have you linked your mobile number or home broadband account number? This would give you the option to view your bills.

Are you using the EE app or EE account online?

Leanne 🙂

Re: Statements

Andreag1979 — Sat, 10 Aug 2024 13:05:13 GMT

Hi I’m trying to view my most recent mobile statment

Re: Statements

Leanne_T — Sat, 10 Aug 2024 13:33:31 GMT

Hi @Andreag1979

Welcome to our community.

Can you tell me a bit more about your experience, is this on the EE app or through a web browser?

Thanks 🙂

Leanne.

Re: Statements

FishSlapper — Sat, 10 Aug 2024 14:14:27 GMT

Afternoon,

I'm having a similar issue with, with viewing my BB Bill and account.

I was one of the unlucky ones that was unwillingly switched to EE from BT, along with the promise of going from the 900mbps to the 1.6gig service.

anyhow ever since i was switched from BT to EE in October 2023 i have not bee able to do any of the following:

1) View my account online

2) View my account in the app

3) Pay the Bill online or on the app

I have spent countless hours on the phone with the tech team, who all assure me that this will be sorted with in 24 hrs. They have now advised that a vast amount of customers that were switched from BT to what there calling the NEW EE service are having trouble viewing there accounts as they are as of yet unable to link the services to the billing account, (i find this a bit strange as they have no trouble linking the accounts to take the payment lol)

Re: Statements

Daijenkins — Sat, 28 Sep 2024 21:16:42 GMT

I can't

Re: Statements

Debbie_G — Sun, 29 Sep 2024 08:02:20 GMT

Morning @Daijenkins.

Welcome to the community.

How can we help?

Debbie 🙂

Re: Statements

Imran-23 — Wed, 01 Jan 2025 12:49:44 GMT

App or online not bringing up statements?

Re: Statements

Christopher_G — Wed, 01 Jan 2025 15:13:11 GMT

Hi @Imran-23

What happens when you try to view them? Do you get any error messages?

Chris

Re: Statements

sdfgsfdgfsdgfsd — Mon, 20 Jan 2025 11:59:39 GMT

This is completely unacceptable that I cant simply download a statement

It is a legal requirement that you send an itemised bill, it is utterly unbelievable that I've spent over an hour trying to get a statement from November. I know how much I paid, I need a legal invoice, not some rubbish interface which throws adverts at me and hides what I am paying for.

Re: Statements

Peter_W — Mon, 20 Jan 2025 14:13:36 GMT

Hi @sdfgsfdgfsdgfsd, thanks for reaching out to us here on the Community.

You should absolutely be able to view any statements in full via the EE app, if you just select Manage > Billing > then select the bill you want, there should be a download option at the bottom of the screen.

If your app isn't displaying these details correctly, our customer care team will be able to check over how the account is set up at our end, and if needs be send out a physical copy in the interim.

Peter

Re: Statements

CB03 — Sun, 09 Feb 2025 10:06:24 GMT

I have followed all instructions and am logged in etc but all I can see is a list of the payments for the past 12 months but I can't get to see the full statement of each payment - I have no idea what I am being charged for and I'm sure I am being over charged, but I just can't check